Business Manager / Project Coordinator / Property ManagerGained a wealth of knowledge in the landscaping industry. Within two years, started competing directly with largest landscaping companies in the area. Learned all aspects of a small business from screening and training employees, to resolving conflicts and disputes. Also responsible for overseeing entire project from design and implementation to cleanup and payment. More recently, I’ve expanded my area of expertise and now am also responsible for managing 7 rental properties. *Notable achievements: Created business at a young age, developed into larger scale small business with 10+ employees Increased sales by roughly 700% over 4 year span  Maintained a customer retention rate over 90% Responsible for ALL COMPANY CLERICAL WORK Created and enforced company policies Screened potential employees and tenants Made final decisions on hiring/accepting and termination of employees and tenants Individually managed 10 employees and multiple project sites simultaneously Screen tenants to ensure long-term housing and security for my business Prepare and run advertisements to attract prospective tenants Collect rent from tenants, post apartments for rent, and screen potential tenants Estimate repair costs, plan repairs, and make rental unit presentable for showing to tenants

I offered complete case management, as one half of my job. I assisted clients in need with connecting themselves to community resources, such as mental health counseling, drug and alcohol counseling, and welfare insurance, among other resources. I offered personal counseling, and transportation to a variety of things, as per the clients needs. The other half of my job included teaching positive parenting skills to parents, and educating parents on parenting skills, child behavior, and cjild developement. I learned excellent time management skills, and scheduling skills at this job, and worked under a high level of stress on a regular basis with clients.

Sales Team Associate/Marketing & Marketplaces AssociateRapidly improved knowledge on cigar history, manufacturing, production, and news. Responsible for performing a multitude of tasks from handling money, operating POS system, training coworkers, implementing new policies, planning merchandise displays, price coordinating, and customer service, among others. More recently, I was in charge of fixing and making our Amazon and Ebay marketplaces more effective and profitable. *Notable achievements: Cooperatively analyzed sales, planned, and executed a 20% increase in sales in 3 months Managed inventory and sales for highest-selling dept. (Held 4 of top 10 selling products) Created SOP, and managed Amazon & Ebay marketplaces, taking sales from $6,xxx/week to $15,2xx/week WITHIN 10 DAYS Worked cooperatively with company VP, and marketing manager to take struggling marketplaces campaign and create a lasting, effective sales strategy by using careful attention to detail, and market studies Assisted in training new employees as company prepares for rapid expansion Suggest, implement, and oversee continuing success of new merchandising displays, company policies, and employee policies Offer excellent customer service in an extremely open and rapid sales environment Host of trivia night; responsible for delivering an enjoyable customer experience resulting in higher sales at the bar and return customers Co-host for multiple events, including Bike Night & Thirsty Thursday, among others Responsible for assisting with administrative tasks, such as inventory cycle counts, physical inventory, answering and delegating calls, filing paperwork when necessary, etc.

Responsibilities included being highly organized and focused on tasks at hand such as arranging special orders for customers, moving freight, and fixating prices while remaining aware of customers locations within the department. I was responsible for providing excellent customer service, withholding our #1 in the region ranking in customer service. Other responsibilities and skills performed:-Cashiering-Money handling-Coordinating prices -Inventory checks-Special ordering-Delivery-Maintenance -Credit sales-Building lasting customer relations-Punctuality

Cook, Food Prep, Dishwasher, WaiterI was responsible for learning and performing all functions of the restaurant throughout my time at Valenti’s. I initially did the dishes, and transitioned to being able to cook everything from cheesesteaks and wings to pasta and meatball subs. I gained a wealth of knowledge about the food industry, customer service, and working hard – the Italian way. Fast paced work, and high quality dishes were mottos of the restaurant. *Notable achievements: Learned to create both tasty and presentable Italian and American dishes Learned to handle cash and deliver customer service to a different clientele than I was used to (rushed, lunch crowds) Prepared food for the week ahead, including chicken salad, tuna, steak meat, chicken wings, peppers, and the pizza dough from scratch