PROFILEProven Information Technology leader with strong vision and ability to execute. Successful track record of building high-performing teams and delivering results to customers. Over twenty years of management experience in enterprise software industry and higher education. Broad range of responsibilities leading teams in all areas of IT including helpdesk, system and network engineering, application development and support, and vendor management.ACHIEVEMENTSRecent achievements at the UCLA Events & Transportation department.Improved customer satisfaction – Satisfaction with overall experience increased from 79% to 92%• Implemented process enhancements based on customer survey results• Established cross-training of team members and eliminated single points of failure• Improved documentation of systems, processes and projectsIncreased employee engagement - Reduced employee turnover by 60%• Established professional development program by purchasing Pluralsight licenses for teams• Hosted team building events for work anniversaries, birthdays and more• Empowered staff to do their best work by giving them influence over work assignmentsAccelerated software development – Reduced time-to-market by 50%• Launched application modernization effort, worked with team to create development roadmap• Oversaw creation of custom platform and development of solution built using the new platform• Led evaluation of low code platforms including Salesforce and Microsoft Power platform