Tyler Hagan Email and Phone Number

Participate as a member of a highly functional scrum/agile engineering team developing Identity and Access Management and Office 365 solutionsManage day to day Active Directory environment in an 11,000+ global user environmentResearch and implement new Identity and Access features per the needs of the business Responsible for Office 365 operation and engineeringCoordinate integration and migration of Active Directory and email environments as a result of acquisitionsDevelop and maintain Powershell scripts for automation of the Active Directory/Office 365 environmentImprove information security posture in conjunction with the security teamAdvise and assist business units with design/build of new Active Directory/Office 365 systems/integrationsIntegrate Active Directory and Office 365 with 3rd party vendors and applicationsTier III escalation point for global service and support desks for all Office 365 and Identity and Access issuesAssist migration team with on-site user and computer migrations as an identity access management and email subject matter expertDesign and implement corporate migration from Skype for Business Online to Microsoft TeamsImplement DACL design for migration from multiple domain forest to a flat domain structure

Primary point of contact for all Microsoft Exchange related issuesManaged email transition for new domestic and international corporate acquisitionsCoordinated equipment transition for international corporate acquisitionsImaged and deployed all technology for 130 employee officeOrganized and managed technology and audiovisual aspects of 130 user office moveDesigned, setup, and implemented IP network in support of 80,000 and 30,000 attendee events in Anaheim, CA and Baltimore, MDCross-trained remote helpdesk technicians on Active Directory, Exchange, and OS X managementProvided white glove support for group presidents, C-level executives, and board members

Answer help desk hotlines and timely respond as tier 2 and 3 support for 1,300 global employeesSingle point of contact for local hardware issuesContact users and provide continuous communication throughout ticket process from diagnosis to resolution, as well as provide follow up to ensure resolution is successfulImage and deploy all technology for 130 employee officeCreate new user accounts as part of the new hire process

Communicate with clients regarding AV/staging needs for individual and multi-city eventsManage order process from quoting, to preparation, to execution, to invoicingInterface with with venue staff to assist clients with all aspects of their productionNegotiate venue fees (power, shipping, rigging, etc...) to reduce client costsPlan shipping and travel logistics for AV equipment and crew membersManage AV/staging crew through all phases of the eventPoint of contact between client and AV/staging crew to reduce miscommunication and ensure clients' needs are met in a timely mannerCoordinate lighting, data, video, and audio cues during rehearsals and events according to the script/show flow

Manage a Small Business Server 2003 network environment with 30 workstations and ­ 15 networked printers throughout Colorado, in the main office in Denver as well as six satellite offices across the Front Range and Summit CountyMaintain, upgrade and troubleshoot both hardware and software for all workstations and serversResponsible for setting up and adding new workstations (laptop and desktop) to the networkAdvise President & CEO of all network needs including hardware and software (servers, firewalls, etc.)Assisted in the implementation of new network structure including server setup, network topography and wireless connectivityInstalled and maintain NEC Aspire phone system including voicemail, call forwarding, etc.Installed and maintain wireless data networks at the main office, satellite offices and client installationsCellular Service Administrator, responsible for plan and hardware management, and device support (smart phones as well as basic phones). Orchestrated three separate transitions between major cellular carriers for all employeesManage asset tracking and rental inventory for all IT and Audio Visual systems

Stage, deliver, setup and strike Audio Visual equipment for hotels, conferences and individual clientsPrimary client contact while on-site, throughout event, assisting with all needs and operating Audio Visual equipment to meet and surpass all client expectationsTasked with inventory control and organization of 3,000 sq. ft. warehouse of Audio Visual equipment

Supported Executive Chef and Sous Chef with all culinary needs during service

Managed more than 600 staff and student desktop computers including imaging, deployment, trouble-shooting and upgradesAs the second level of escalation, resolved situations in the fieldAs the first level of escalation, answered University's IT hotline to assist students and faculty with any technical needs

Worked all sections, and kitchens, except pastry