Dial 150-200 clients a day.Pitch reorder and new products specials to active accountsResolve issues and provide customer service to unsatisfied customers and inactive accounts.Conduct negotiations with key decision makers, presenting competitive or fixed pricing.Develop and expand new accounts through targeted prospecting.

Utilize knowledge of products and services to effectively communicate and sell to potential clients.Manage and optimize technician routes to ensure prompt service and customer satisfaction.Conduct negotiations with clients, presenting competitive pricing and contract terms.Develop and expand new accounts through targeted prospecting and lead generation strategies.Retain and nurture existing customer relationships, proactively addressing their needs and providing ongoing support.Spoke with inactive customers to reinitiate contracts on canceled services.

Collaborate with key decision-makers, including lab directors and procurement officers, to buy and sell medical devices and laboratory equipment.Negotiate pricing, draft purchase orders, and facilitate smooth sales transactions.Provide technical support and troubleshooting assistance to ensure optimal function and usage of equipment.Developed standard operating procedures (SOPs) and improved documentation practices by guiding staff on adherence to industry standards and regulatory compliance.

Ran multiple molecular and microbiological processes, ensuring accurate results in the LIM system.Conducted manual and automatic/PCR testing for a vast array of conditions.Performed validations, IQ/OQ/PQ, quality control, and preventative maintenance for the Microbiology Lab.

Developed expertise in Thermo-Fisher's PCR procedure and improved micro-bio lab skills.Implemented innovative ideas to enhance efficiency and prevent errors.Well versed on the entire PCR procedure Trained staff on receiving samples in the LIM system and interpreting results.

Handled approximately 150 customer calls daily using a CRM system.Assisted customers in filing claims and scheduled auto glass repair appointments.