Client Relationship Manager
Current-Project manage and launch new or existing client programs. -Delegate the day-to-day client requests to client support resources to ensure timely response and resolution (i.e. running ad hoc reports, training Clients on various system / program protocol, and changes to client programs). -Participation and facilitation of on-site or off-site Client visits and/or conference calls. -Identify client’s business needs and requirements and successfully communicate those needs to internal personnel for action.Provide solutions to repeat or complex situations that arise. -Build value within the account by leveraging other product/service offerings The Network, Inc. provides that could be potential fits/fixes to an existing Clients program. -Contact assigned list of accounts to ensure service satisfaction and take action on any items as a result of the interactions. -Identify areas of opportunity with product/service offerings and express them to Product Development/Management in a timely fashion. Work with IT to identify areas in our technology offerings that have ineffeciencies.