Tyler Jacques Email & Phone Number

Thousand Oaks, Ca, Us

Malibu, California, United States

● Provided high-quality and personalized IT support to senior executives (CEO, COO, CBO, CFO, Chief of Staff).● Managed critical systems such as point-of-sale systems, ID card printers, and Grub hub printers on campus.● Hired and supervised student employees, creating new processes to help increase call-log answer rate by 12%.● Worked with IT leadership on the design and management of systems and campus-wide technical initiatives.Key Achievements:● Developed SQL reports for ticketing system data and performed data analysis to help implement new processes, decreasing ticket resolution time by 10%.● Spearheaded changes to the phone system and created new processes to increase call-log answer rate by 25%.● Designed and maintained a documentation site to outline procedures and provide troubleshooting and maintenance instructions for point-of-sale systems, ID Card printers, and Grubhub systems.● Concieved and led orientation event to train student employees, resulting in a 75% reduction in training time for new student employees. Trained five technicians with the skills to teach student employees participating in the event.● Spearheaded project and instituted procedures to ensure that 80+ company-owned devices across six international campuses were correctly managed by device management software and ensured full encryption of devices.

Malibu, California, United States

● Worked with students, staff, and faculty to tackle technical problems, closing 100+ tickets every month.● Provisioned workstations for new and existing employees (Imaging, software, and hardware deployment), ensuring company assets were tracked and maintained responsibly.Key Achievements:● Trained and onboarded three employees new to the team on all the tools, procedures, and responsibilities.● Worked with the Security Team to implement key security policies and profiles consistent with best practices.● Revamped seven web pages on the public IT website to provide a better user experience and more self-support.● Led project to upgrade 12 ID card printers to a newer model and update printing software to retain functionality.

Fort Worth, Texas, United States

● Troubleshot A/V technology issues over the phone and in-person and perform classroom A/V checks.● Provided A/V equipment technical assistance for classrooms, Zoom meetings, and special events.Key Achievements:● Revised documentation and composed 20+ new knowledge base articles, helping other employees resolve more issues over the phone and decreasing ticket escalation rates by 20%.

Thousand Oaks, California, United States

● Helped manage and support Active Directory, creating user accounts and adjusting permissions for 100+ users. ● Troubleshot Windows computers, network devices, servers, printers, software, and mobile devices.Helped administrate SaaS accounts, user provisioning, and permissions.● Monitored help desk ticketing system for 100+ customers with both in-person and virtual supportKey Achievements:● Designed Microsoft SharePoint sites, configured permissions for eight departments in the company, and consulted with the managers of each department on how to best utilize the new cloud storage solution.

Thousand Oaks, California, United States

● Helped manage and support Active Directory, creating user accounts and adjusting permissions for 100+ users. ● Troubleshot Windows computers, network devices, servers, printers, software, and mobile devices.Helped administrate SaaS accounts, user provisioning, and permissions.● Monitored help desk ticketing system for 100+ customers with both in-person and virtual supportKey Achievements:● Helped migrate company from an on-premises to a cloud solution (Microsoft Exchange to Microsoft 365).

Thousand Oaks, California, United States

● Helped manage and support Active Directory, creating user accounts and adjusting permissions for 100+ users. ● Troubleshot Windows computers, network devices, servers, printers, software, and mobile devices.● Helped administrate SaaS accounts, user provisioning, and permissions.● Monitored help desk ticketing system for 100+ customers with both in-person and virtual support.

Dallas/Fort Worth Area

The aquatic facilities are for recreational swimming & play, lap swimming, and other special programs throughout the year. Lifeguards are employed to supervise the aquatic area while facilities are in use. In addition, lifeguards are employed to perform any other assigned duties when not actively serving in the role as a lifeguard.

Thousand Oaks, California

Supervised the safety of summer camp participants when swimming in the swimming pool. Trained in CPR/AED first aid and certified in water rescue. Assisted with site Coordination in preparing and leading daily activities for 20-30 children during summer camp.