Tyler Jacques Email and Phone Number
Tyler Jacques work email
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Tyler Jacques personal email
With a focus on delivering exceptional customer service, I have built my career as an IT Technician around the core belief that technology should empower, not hinder. My 4+ years of experience have been marked by a dedication to not only resolving technical issues but also educating users to enhance their tech proficiency.My expertise encompasses a broad range of IT support tasks, from software installation and configuration to network troubleshooting and hardware repairs. I am particularly skilled in translating complex technical concepts into user-friendly language, which has proven invaluable in my interactions with executives and end-users.I have a proven track record of improving customer satisfaction through personalized support and by creating guides that help users troubleshoot common issues independently. My commitment to customer service excellence is matched by my drive to stay current with the latest IT trends and certifications, including CompTIA A+ and AWS Cloud Technical Essentials. Presently, I am pursuing the Google Data Analytics Professional Certification to further my education and enhance my skills in analysis, which will enable me to be more proactive with solutions and make systems more efficient and effective.As a team player, I am always ready to lend a hand or offer a fresh perspective on a challenging problem. I am passionate about building strong relationships with clients and colleagues alike, fostering a collaborative and supportive IT service environment.
Tanium
View- Website:
- tanium.com
- Employees:
- 2294
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Associate, Customer Success ManagerTaniumThousand Oaks, Ca, Us
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Associate, Technical Account ManagerTanium Oct 2024 - Present
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Lead Client Technologies AnalystPepperdine University Jan 2023 - Sep 2024Malibu, California, United States● Provided high-quality and personalized IT support to senior executives (CEO, COO, CBO, CFO, Chief of Staff).● Managed critical systems such as point-of-sale systems, ID card printers, and Grub hub printers on campus.● Hired and supervised student employees, creating new processes to help increase call-log answer rate by 12%.● Worked with IT leadership on the design and management of systems and campus-wide technical initiatives.Key Achievements:● Developed SQL reports for ticketing system data and performed data analysis to help implement new processes, decreasing ticket resolution time by 10%.● Spearheaded changes to the phone system and created new processes to increase call-log answer rate by 25%.● Designed and maintained a documentation site to outline procedures and provide troubleshooting and maintenance instructions for point-of-sale systems, ID Card printers, and Grubhub systems.● Concieved and led orientation event to train student employees, resulting in a 75% reduction in training time for new student employees. Trained five technicians with the skills to teach student employees participating in the event.● Spearheaded project and instituted procedures to ensure that 80+ company-owned devices across six international campuses were correctly managed by device management software and ensured full encryption of devices. -
Senior Client Technologies AnalystPepperdine University Sep 2022 - Jan 2023Malibu, California, United States● Worked with students, staff, and faculty to tackle technical problems, closing 100+ tickets every month.● Provisioned workstations for new and existing employees (Imaging, software, and hardware deployment), ensuring company assets were tracked and maintained responsibly.Key Achievements:● Trained and onboarded three employees new to the team on all the tools, procedures, and responsibilities.● Worked with the Security Team to implement key security policies and profiles consistent with best practices.● Revamped seven web pages on the public IT website to provide a better user experience and more self-support.● Led project to upgrade 12 ID card printers to a newer model and update printing software to retain functionality.
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Classroom Technology AssistantTexas Christian University Feb 2021 - May 2022Fort Worth, Texas, United States● Troubleshot A/V technology issues over the phone and in-person and perform classroom A/V checks.● Provided A/V equipment technical assistance for classrooms, Zoom meetings, and special events.Key Achievements:● Revised documentation and composed 20+ new knowledge base articles, helping other employees resolve more issues over the phone and decreasing ticket escalation rates by 20%. -
Information Technology Summer InternMany Mansions May 2021 - Aug 2021Thousand Oaks, California, United States● Helped manage and support Active Directory, creating user accounts and adjusting permissions for 100+ users. ● Troubleshot Windows computers, network devices, servers, printers, software, and mobile devices.Helped administrate SaaS accounts, user provisioning, and permissions.● Monitored help desk ticketing system for 100+ customers with both in-person and virtual supportKey Achievements:● Designed Microsoft SharePoint sites, configured permissions for eight departments in the company, and consulted with the managers of each department on how to best utilize the new cloud storage solution. -
Information Technology Fall InternMany Mansions Aug 2020 - Nov 2020Thousand Oaks, California, United States● Helped manage and support Active Directory, creating user accounts and adjusting permissions for 100+ users. ● Troubleshot Windows computers, network devices, servers, printers, software, and mobile devices.Helped administrate SaaS accounts, user provisioning, and permissions.● Monitored help desk ticketing system for 100+ customers with both in-person and virtual supportKey Achievements:● Helped migrate company from an on-premises to a cloud solution (Microsoft Exchange to Microsoft 365).
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Information Technology Summer InternMany Mansions May 2019 - Aug 2019Thousand Oaks, California, United States● Helped manage and support Active Directory, creating user accounts and adjusting permissions for 100+ users. ● Troubleshot Windows computers, network devices, servers, printers, software, and mobile devices.● Helped administrate SaaS accounts, user provisioning, and permissions.● Monitored help desk ticketing system for 100+ customers with both in-person and virtual support.
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LifeguardTexas Christian University Aug 2018 - Dec 2018Dallas/Fort Worth AreaThe aquatic facilities are for recreational swimming & play, lap swimming, and other special programs throughout the year. Lifeguards are employed to supervise the aquatic area while facilities are in use. In addition, lifeguards are employed to perform any other assigned duties when not actively serving in the role as a lifeguard.
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Lifeguard And Children Services AssistantMany Mansions Jun 2018 - Aug 2018Thousand Oaks, CaliforniaSupervised the safety of summer camp participants when swimming in the swimming pool. Trained in CPR/AED first aid and certified in water rescue. Assisted with site Coordination in preparing and leading daily activities for 20-30 children during summer camp.
Tyler Jacques Education Details
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Computer Science
Frequently Asked Questions about Tyler Jacques
What company does Tyler Jacques work for?
Tyler Jacques works for Tanium
What is Tyler Jacques's role at the current company?
Tyler Jacques's current role is Associate, Customer Success Manager.
What is Tyler Jacques's email address?
Tyler Jacques's email address is t.****@****tcu.edu
What schools did Tyler Jacques attend?
Tyler Jacques attended Texas Christian University.
Who are Tyler Jacques's colleagues?
Tyler Jacques's colleagues are Troy Vibbert, Amy Foss, Christina Smith, Angela F., Juana Cosgrove, Tyler Colgan, Sepehr Vakili.
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