• Answer telephone and email enquiries from users regarding problems with IT systems.• Troubleshooting network connections in a LAN and/or their DSL router.• VoIP configuration and troubleshooting, saving millions of pounds in telephone costs• Configuring new hardware to be sent out to clients.• Respond and fix issues raised by clients within SLA’s agreed..• Working within SLA’s provided, and ensuring all jobs are logged.• Working within a small but dynamic team, while delivering a consistent 24/7 standard of service.• Escalating technical issues to senior engineers, hardware manufacturers or software developers.• Remote access used to fix certain issues.• Use of Server 2012, and Microsoft exchange at an intermediate level.• i am responsible for user creation and policy's given within AD• Training fellow staff members in the procedures used, and troubleshooting advice

I maintain the systems throught the centre from computers and printers to the core foundation of Topgolf that it computerised. I also help improve and install new systems

I help to organise, set up and run events held at the top golf centre.Events that i have been a part of consist of birthdays (children and adult), bussiness days out, Hen and stag nights and family days.