Provided remote and field engineering support to multiple enterprisenetworks including DHCP, DNS, LAN, TCP/IP, while maintaining 5-starcustomer service reviews.Designed, planned and supported enterprise networks (5-500 users) atall levels of the network, provided top-tier escalation supportConfigured, installed, and supported Cisco ASA and Meraki Next-Genfirewalls, switches, and wireless access points. Supported CiscoAnyConnect, site-to-site VPN's and Ubiquity networksPerformed extensive network troubleshooting (servers, firewalls,switching, VLANs, wireless performance, etc.)Performed client security risk assessments, reviewed best practices,and contributed to weekly security meetings.Managed clients’ security products (anti-virus including Trend-Micro,Threatlocker, Duo 2FA, etc.), responding to network security events asneeded.Performed security presentations to educate end-users on bestsecurity practices.Planned, installed and maintained Cisco UCS and HP serverinfrastructure.Installed and supported disaster recovery solutions.Implemented secure, enterprise Wi-Fi solutions and Wi-Fitroubleshooting with heatmap creation.Provided VOIP phone support and system installation (Mitel, Webex,Microsoft Teams and Cisco CUCM).Performed administration of Microsoft 365, SharePoint, Azure, andActive Directory. Supported Exchange (on-premise and cloud), as wellas Office 365 migrations. Supported Google G-Suite administration.Supported Windows Server 2003-2022, VMware 6.5-7.0, vSphere, CiscoUCS and HP Proliant servers.Provided desktop support to Windows 7, 8, 10, 11; including end-userprograms and application support.

Co-owned business providing general graphic design services and print / eBook formatting. Adobe Photoshop and Microsoft Word using Apple computers.

Produced animal pharmaceutical products in a LEAN manufacturing environment.

 Operated as lead technician in certification of 300mm tool mini-environments. Performed vibration analysis and troubleshooting. Performed Airborne Molecular Contamination (AMC) sample collection and lab submission. Created detailed technical work instructions / procedures for internal training. Trained other techs in the field and in a classroom setting. Supported and assisted engineers in troubleshooting particle contamination sources. Followed detailed specs and procedures for cleanroom certification and monitoring to ISO spec.  Operated various technical testing/measurement equipment, including software interfaces and hardware. Provided direct support/interaction with the customer in a fast-paced, multi-cultural technical manufacturing setting.

Created detailed technical work instructionsTrained other techs in the field and in a classroom settingUtilized MS Office 2010 in communications and schedulingScheduled customer work requests on a weekly/daily basisUtilized MS Excel 2010 to create graphs, maps, and reports in field workPerformed data entry using lab submission softwarePerformed vibration analysis and troubleshooting on semiconductor tools, support systems, and buildings at a research and development semiconductor facility. Utilized Data Physics SignalCalc vibration software.Operated various technical testing/measurement equipment, including software interfaces and hardwareProvided direct support/interaction with the customer in a fast-paced manufacturing settingSupported and assisted engineers in troubleshooting particle contamination sources. Performed Airborne Molecular Contamination (AMC) sample collection Followed detailed specs and procedures for cleanroom certification and monitoring to ISO spec. Lead technician in certification of 300mm tool mini-environments.Completed off-site solo cleanroom certifications for a variety of customers. Scissor lift/MEWP operationUsed electrostatic discharge (ESD) and electromagnetic interference measuring sensors.

Documented class action claimsProvided claims information to callersAssisted in determining caller eligibilityTracked and recorded claims information in software programsDemonstrated good written and verbal communication skills

Performed a robotic Automated Material Handling System (AMHS) demolition/install in an operating semiconductor fab. Worked well with other cultures and languages as a team player

Contractor under Daifuku America.Performed an Robotic Automated Material Handling System (AMHS) demo/tool install in an operating fabModified wafer stockers using hand toolsWorked well with other cultures as a team playerCompleted basic electrical termination Lock out/tag out of equipment and gas lines