Tyler Kulton Email and Phone Number

Refresh expired/broken laptops/desktops for user, setup new laptops for new hires, setup VDIs for consultants, setup VDI for users requesting them.Replace parts in laptops as required.Developed numerous scripts to assist with actives such as getting all disabled users in the O365 lic group, deleting a list of computers from both AD and SCCM to clean up retired equipment, and to read wsinfo based on a user id given and retrieve the VDI name, resources (vcpu and ram) of referenced vdi, and others.Act as the secondary on Jonas Club Management and handle some of the break fix tickets, as well as help with the quarterly upgrades, and other troubleshooting activities as necessary.Assisting with Mac support and troubleshooting when necessary, such as helping users install a newer version of Wrike when theirs was corrupted. Converting users from CommVault or H drives to OneDrive.Troubleshoot hardware and software issues, installations and configurations.

Configure and deploy desktops for clients. Migrate user data, profile and applications to new machines, as well as troubleshooting any post migration issues.Configure and deploy Sophos Firewalls.Remotely diagnose hardware, software, and printer related issues using TeamViewer or N-Able. Also troubleshoot issues on-site as needed. Troubleshoot remote access issues with Sophos or Fortinet Firewalls.Migrate users to Office 365 through AppRiver and with AppRiver spam protection.

Monitor and troubleshoot backup solution, Acronis Backup. Migrated Acronis from Windows Server 2008 to Server 2016. Set-up and administrate WSUS server for Windows 10 machines. Manage MalwareBytes Endpoint Protection on staff machines and servers and created Powershell script to restart service when machines appear offline in the management console.Troubleshoot basic hardware and software issues on desktops, laptops, servers and virtual servers.Analyze potential brute force attacks on Remote Desktop Services virtual machines. Create, configure, and troubleshoot VMs in Microsoft Hyper-V.  Change voicemail pins, extensions, hunt group membership and ports of Avaya IP Office as needed. Alter user settings in Active Directory, reset passwords, and edit security and distribution groups.Created powershell script to fix a replication issue in Acronis Backup. Deploy software using PDQ Deploy.Create image for Windows 10 deployment using Microsoft Deployment Toolkit.Migrated users’ mailboxes from Exchange 2003 to Exchange 2010. Monitor and troubleshoot mail delivery issues, or potential spam with Mimecast.

Diagnose hardware and software issues for student and staff machines, projectors, SmartBoards, scanners, printers, IP phones.Maintain, configure and install needed software updated on student and staff machines, projectors SmartBoards, scanner, printers and other devices.Diagnose connectivity issues with access points and make sure cabling is connected properly on the switch.Created PowerShell script to automate the drive encryption on student devices.

Worked as a Bench Technician at the Computer Center on The University of Akron campus, fixed numerous hardware and software issues on a variety of different machines.