• Oversee the day to day print operations for a major account• 2nd point of Escalation for all sites• Print Strategy Execution• Print Standards Execution – device certification• Print Standards Publication – standards listing• Continuous improvement – operation processes and fleet• RFS Operations owner• RFS response coordination• IMAC activities Coordination ex. restacks, new sites• Print Services Operations Manual Owner• Coordination of CSI leasing returns and audits• Manage all PrinterWorks West technicians across Canada and the US• Manage Staff issues including vacation and training• Oversee all global initiatives:• SAP Printer Database Content Management• WebJet/Master Data synchronization• Min/Max levels for all sites• SLA compliance

• Oversee the day to day print operations for a major account• 2nd point of Escalation for all sites• Print Strategy Execution• Print Standards Execution – device certification• Print Standards Publication – standards listing• Continuous improvement – operation processes and fleet• RFS Operations owner• RFS response coordination• IMAC activities Coordination ex. restacks, new sites• Print Services Operations Manual Owner• Coordination of CSI leasing returns and audits• Manage all LaserNetworks technicians across Canada and the US• Manage Staff issues including vacation and training• Oversee all global initiatives:• SAP Printer Database Content Management• WebJet/Master Data synchronization• Min/Max levels for all sites• SLA compliance

Managed a team of 6 techniciansWorked with the business advisors to correct issues they were having with the print environmentAddressed questions and concerns on a daily basis, and in a very timely and appropriate manorClient orientation and training on new productsCoordinated the installation and configuration of all new and surplus equipmentCoordinated the moves of all equipment to new locationsMaintained a fleet of service vehicles and ensure they are fully operationalTrained staff on new products, and ensure they are up to date on all required certificationsConstantly analyze the print environment and offered advice on where improvements can be madeMonitored SLAs to make sure they were being handled appropriately and in a timely manner

Managed a team of 4 technicians, 2 paper supply technicians and 1 administrative assistantTested new equipment with the client before it was put onto the standards listDiagnosed and repaired the family of Hewlett Packard products including plotters as well as printersInstalled new and surplus HP equipment for clientsPerformed preventative maintenance on HP DesignJet plottersInventory management for stocked parts and toner cartridgesMonitor calls using the Remedy ticketing and tracking system