Tyler Dunlap Email and Phone Number

Conceptualized product development and design experience implementing a new portfolio of consumer products increasing offerings by +25%Built a product strategy, implementing existing business models and data metrics to upper level management, marketing, research, sales, business development and implementation teams to create an aggressive budgetAdvised cross-functional teams utilizing data analysis tools to question current assumptions, launch, strategize, and sustain new products for Privia Plus teamsSpearheaded a major pricing restructure by redirecting focus on consumer willingness to pay a flat fee instead of variable per line cost; Implemented a three-tiered pricing model which increased average sale +28% and margin +18%Opened 4 new markets to the Privia footprint across the United States increasing utilization by 85% adhering to the company strategy and principals in a fast-paced, start-up environmentImplemented, improved and cultivated relationships with four outside vendors and teams consisting of 100+ employees both onshore and offshore to provide top notch Artificial Intelligence driven Electronic Medical Records documentation solutionsAccelerated coding and billing compliance from 78% to 93% thus and optimization and collections building brand awareness and revenue generating market penetrationGrew Privia Plus’ footprint from $1.5M in revenue to over $4M in revenue with a 35% profit margin coming in under budgetLed interview campaign with existing customers (200+ person survey, 40+ face-to-face discussions) to formulate requirements of a new product utilizing outside vendors to help physicians reduce time spent on documentation by 55%Guided and performed performance analysis of a multi-function product development team consisting of five Implementation, Performance and Success Consultants Ensured retention rate of over 90% for products and solutions verified by external analysis from Revenue Cycle Management and Implementation Teams

Created over 25 specific marketing and brand awareness for products lines increasing sales by +40%Developed game changing outcomes for customers and Physicians Angels through a growth oriented roadmap for replicable business cases and customer engagement ensuring existing methodologies were functional, affordable and tangibleDelivered product solutions to institutional and corporate clients; grew customer base by +25% in the United States, India and AustraliaConceived, experimented and innovated company website increasing customer engagement by +48%Instituted a CRM to document inter-company and external sales communications Managed professional team utilizing a team approach bringing three new products to marketReduced costs associated with marketing and implementation by -30% while increasing revenue by +25%Conceptualized and wrote 15 specific training modules and mitigated offshore issues related to staffing, efficiency, retention and growthStreamlined the implementation process and reduced the average product delivery time from 6 weeks to 2 weeks by redefining and improving accountability of employeesIncreased one year retention of employees from +52% to +68%Exceeded net new additions of new clients goals by +28%, while increasing retention of existing customers by +35%

Cultivated and maintained 11 relationships with C suite executives in large healthcare corporations, medical societies, the American Medical Association, Electronic Medical Records companies and Credit Card Processing companiesProduced comprehensive pitch decks, used for internal research and external marketingGrew market penetration from 200 clients to over 350,000 customers through deliberate data driven partnerships and customer focused growth plansDeveloped go-to-market strategy for +$18 million B2B market segment; led cross-functional team of 15+ internal stakeholdersResearched the existing competitive landscape to evaluate vendors and prepare new product offeringsStructured and validated brand awareness, marketing materials, website and engagement for suite of servicesAdministered Product Management Team consisting of Software Engineers, Research and Development, Management Information System and Marketing teams to maximize internal resources Granted 17 copyright designations for company marketing materials setting the company apart from others in the industry