Tyler Mccaig Email & Phone Number

- Provide efficient resolution to a high volume of inquiries by utilizing in depth knowledge of TSX - Trust’s processes, including requests for balance statements, account maintenance, lost certificates, reissuing cheques, transfers of ownership, dividend reinvestment, optional cash contributions, market values and tax forms - Assist legal representatives such as Executors, Brokers, and Lawyers with the completion of estate packages in order to have deceased shareholders' shares transferred into the name of estate or to the beneficiaries- Maintain accurate records of customer interactions and account activity using TSX Trust’s CRM software- Identify and escalate accounts with the escalations team when the requests of the shareholders or legal representatives have not been met within an acceptable time frame- Provide real time support to new agents that are on-boarding in our teams chat

- Collected detailed information on patients symptoms in a high volume remote environment, which resulted in an increase in patient satisfaction by reducing the follow up demands of the nurses- Learnt new concepts and tackled new challenges daily as we were the main contact centre in Ontario throughout the pandemic and the appropriate information changed rapidly- Enrolled patients into the Health Care Connect program by walking them through the application process and forwarded the information to the appropriate Care Connector within their Local Health Integration Network- Identified and escalated more urgent cases with a high degree of empathy and emotional intelligence for patients with potentially life threatening conditions- Utilized a high level of resourcefulness to navigate through online databases to find solutions when there was no clear path and leveraged assistance from my team lead when necessary

Sault Ste. Marie, Ontario, Canada

- Identified customers project needs and if required offered alternative solutions specific to their applications- Created accurate orders within Salesforce and followed up with manufacturers to ensure product quantities and estimated time of arrivals would meet customers requirements, which increased customer satisfaction- Collaborated with other departments to help achieve organizational tasks such as working in the gatehouse, on cash or in other sales departments as I was recognized for being a team player and having the ability to multitask

Ottawa, Ontario, Canada

- Analyzed client’s financial information to determine their needs and offered suitable protection plans, which resulted in being awarded title of top sales agent for 20 out of 43 months with the company - Increased customer satisfaction by solving various inquiries such as billing questions and card replacements, as well as coordinated requests with other teams to ensure all needs were met- Developed and maintained in depth knowledge of company products and procedures which resulted in perfect scores on quality scans

Ottawa, Ontario, Canada

- Instructed on average 5 new users per day, with a varying degree of technical knowledge on the functionality of the equipment by communicating steps in a simple and concise manner - Independently installed Point of Sale equipment in businesses across a large region which required the ability to work under pressure to ensure deadlines were met and contractual obligations were satisfied- Utilized strong problem solving skills to service faulty equipment and calmed irate customers as their ability to process payments was compromised, which led to an increased customer satisfaction rating for my services

Sault Ste. Marie, Ontario, Canada

- Coordinated with the sales team and setup for events according to the contractural agreements, while I utilized a high level of detail which gained praise of many event organizers for how perfectly it matched their criteria - Rectified all concerns for event organizers during its operations by listening and understanding their needs, which resulted in events that ran as smoothly as possible- Was recognized for my strong work ethic and was offered additional employment once my summer position ended as a bartender and server on the restaurants patio