➢ REVENUE GENERATION: Secured $500K in first-year operations and boosted revenues to $2.5M annually by driving execution of operating strategy, leading ideation and business plan creation, and establishing KPIs, quality, performance, and service for globally dispersed operations.➢ MOBILIZED TALENT: Built team from 0 to 30 professionals, spanning Sales, Analytics, and Operations, via attracting, developing, and rallying team around a culture of commitment and high-performance.➢ PROCESS OPTIMIZATION: Achieved 300% revenue growth YoY after implementing new CRM platform, automating workflows via advanced data manipulation tools.➢ DESIGN REFINEMENT: Pioneered and installed new design application to increase efficiencies, embedding custom apparel products in on-line web stores, resulting in a direct boost in sales due to increases speed of service.➢ PROJECT MANAGEMENT: Spearheaded and migrated Order Management System into web and mobile applications via orchestrating between overseas vendors and Operations, Customer Service, and Sales teams.

➢Emblem delivers intelligent automated custom athletic apparel design & production solutions. My core responsibilities: ➢ Assist in scaling Emblem 10x in 2020➢ Creating & managing people, processes, & systems that allow for exponential growth

➢ Responsible for all day to day operations of the custom athletic apparel start-up including: web development, customer engagement, marketing, systems development, order processing, QA, fulfillment/distribution, SEO, and inbound & outbound sales.➢ Directly responsible for over $100,000 in sales and the management of independent contractors who contributed for over $150,000 in sales within the first year of the company’s inception➢ Created, managed, and automated Emblem Athletic website, custom organization stores, and all internal applications/processes➢ Source/build relationships with manufacturers to develop products and strengthen supply chain

➢ Determined what partnerships, sponsorships, and events would be profitable, then coordinated with executive teams and agents to create/negotiate contracts➢ Developed marketing/event plan to guide the direction of the company➢ Responsible for all inbound & outbound sales for the Western Region➢ In charge of maintaining and updating website and all social media accounts including Facebook, Twitter, & Instagram

➢ Implemented collaborative web-based project management tool➢ Provided insight to sales representatives on respective utilities across markets➢ Worked in Microsoft SQL server to troubleshoot inbound & outbound EDI transactions➢ Documented job functions and created on-boarding guide for future employees

➢ Assisted professors in reviewing and grading of student assignments➢ Guided students through course topics and assignments

➢ Worked within Product Information Management team responsible for maintaining product details and language translations internationally for all Direct to Consumer websites➢ Applied software development life cycle discipline for various software implementations from development to production stages➢ Migrated various teams from legacy system to new Product Information Management application➢ Work to automate several manual processes to increase efficiency and eliminate manual processes➢ Created new User Interface to simplify use of Product Information Management application➢ Responsible for bi-weekly production releases using configured XML imports➢ Created and maintained department functional summaries to improve awareness of support provided

➢ Recruited, hired and managed summer staff of 20 employees➢ Trained all staff on various job functions ➢ Initiated creation of new summer food menu which contributed to a 37% increase in food sales revenue➢ Identified improvement opportunities from previous seasons, which led to the design and implementation of new closing system and reorganization of the set up of the summer kitchen workspace to be more efficient➢ Maintained daily staffing schedule and provided support for large scale banquets

➢ Organized and maintained a clean work environment➢ Identified and escalated improvement opportunities to management

➢ Maintained highest quality in food preparation and storage➢ Demonstrated the ability to quickly identify and solve problems with great attention to detail ➢ Worked with Management team to improve ticket time efficiencies