• Managed a portfolio of 100+ accounts using strategic touchpoints, online newsletters, and personal interactions to foster donor engagement, resulting in a 90% YoY renewal rate• Achieved 10% YoY revenue growth by identifying upsell opportunities for donors• Delivered Quarterly Business reviews to key stakeholders, analyzing performance data to present actionable insights• Trained and coached 9 new reps, leading to $950K in donations in 2023/2024, with a 3-week average donation cycle• Programmed fundraising dinner that generated $20K in donations, laying the groundwork for sustainable monthly and annual partnerships for local operating costs• Presented to audiences of 15-1000 at org events (presenter, emcee), elevating brand visibility and contributing to the organization's prestigious ranking of #28 on Forbes’ 2023 "America’s Top 100 Charities" list

• Consistently exceeded fundraising targets, generating $125K annually (top 10% of reps) • Developed a strategic pipeline through outbound prospecting achieving a 63% conversion rate from 1000+ leads, tracking all activities and outcomes in our in-house CRM• Organized events through cold outreach, boosting event attendance by 100% YoY• Facilitated mentorship program: content focused on leadership development

• Coordinated a volunteer team of 30, leading interviews, onboarding, and training• Built and maintained an online newsletter subscriber base of 500+ via MailChimp with a 66% open rate and 90% retention

• Engaged with 300+ customers daily, contributing to $20K in daily sales and $4M+ in annual revenue• Upsold customers to increase average order value, contributing to the company’s sales growth• Maintained accurate records of inventory and promptly reported discrepancies