Tyler Mode Email & Phone Number

St. Louis, Mo, Us

Centreville, Illinois, Us

- Scanned and remediated AWS security and configuration issues in services such as EC2, S3, and IAM using ScoutSuite- Configure and manage AWS backup replication instances for Veeam Backup & Replication- Lead end-to-end technology enhancement projects, including needs assessment, vendor selection, project planning, implementation, documentation, and ongoing maintenance- Patch and maintain 250+ Windows and Linux servers and 2000+ workstations using SCCM/MECM, WSUS, and PDQ Deploy- Build and populate detailed documentation solutions within IT Glue to assist in optimizing workflow and improving future results- Perform advanced troubleshooting and diagnostics of Windows Servers and third-party applications to perform a Root Cause Analysis- Regularly monitor and remediate active security threats leveraging Crowdstrike and the CVE database- Manage and mentor support teams, providing guidance and expertise for escalated troubleshooting issues- Design, patch, and troubleshoot within vSphere environment for 10+ hosts across 3 domains- Automate workflow using custom scripts and tools to ensure efficient and timely project management- Design, maintain, and troubleshoot backup and recovery operations across 3 domains utilizing Veeam Backup & Replication, optimizing for deduplication to save operating costs- Architect complete solution for SmartDeploy imaging for 1000+ device hardware refresh from conception to post deployment support- Engineer multi-tenant SCCM/MECM infrastructure for patch management, application, and Windows 10/11 Servicing/OSD deployments- Protect and encrypt HIPAA/PHI/PII using email security filtering products such as Microsoft 365 DLP and Avanan- Maintain and audit multi-forest Active Directory and Group Policy infrastructure- Thoroughly documented all procedures utilizing tools such as IT Glue, Confluence, and Nautobot

St. Louis, Mo, Us

- Coordinated with Security Engineers to perform targeted vulnerability remediation- Patched vulnerabilities on 2000+ Windows devices for Maritz Holdings- Tested and deployed Microsoft and third-party patches monthly through SCCM- Facilitated application testing and deployment between various business units- Utilized PowerShell and batch scripting to streamline remediation process

St Louis, Missouri, Us

- Maintained and performed troubleshooting on VMware Horizon for over 2000 endpoints- 24/7 on-call experience for 30+ North American Anheuser-Busch production facilities- Heavy emphasis on data-driven root cause analysis and associated presentations- Configuration and analysis abilities in SysInternals Suite, Wireshark, WinDBG and Performance Monitor- Configured and maintained management solutions such as SCOM, SCCM and WSUS- Managed multiple Antivirus deployments, maintenance and monitoring such as Symantec Endpoint Protection, Cylance and Crowdstrike- Assisted in maintaining corporate KPI requirements on a monthly basis- Configured and managed NetApp and Cisco UCS as part of a vSphere environment- Maintained strict SLA on 20+ ticket queue- Extensive experience troubleshooting Windows environment; Windows XP+/Server 2000+- Batch/Powershell scripting- Operation System imaging and deployments using SCCM- Onboarded and trained new employees on standard operating procedures and job responsibilities- Coordinated with multiple specialized groups such as the Network and DBAs teams- Developed documentation for numerous systems and infrastructure architectures across the entire enterprise

- Fielded calls to remotely resolve client issues- Wrote scripts to improve performance and workflow for clients- Created documentation for internal and external use- Monitoring 400+ devices for various performance/security alerts across multiple sites- Extensive Windows installation, repair and troubleshooting- Configured, deployed and managed 50+ Chromebooks at Old School Montessori- Maintained constant communication with end users through ticketing system

Us

- Acted as Tier 2 support for over 750 university faculty and staff workstations.- Trained and wrote documentation for current and future employees and procedures.- Performed advanced troubleshooting for myriad of software and hardware issues.- Became CompTIA A+ Certified

Us

- Managed 20+ employees in daily workload and task assignment- Troubleshooting and resolving software and hardware issues for laptops, desktops, tablets and phones- Dell and Apple Certified Technicians- Operating System installation, repair and troubleshooting- Virus removal and general computer cleaning

Carbondale, Il, Us

- Maintained high levels of cleanliness for SIU Student Center- Setup and tear down of events for 1000+ students- Managed coworkers and assigned roles based on the tasks current need

Mooresville, Nc, Us

- Worked in various departments such as Hardware, Electrical, Lumbar, Paint and Flooring- Assisted customer with various questions about home improvement projects as well as product information- Floated between departments as needed to fill in gaps

- Mentored students on various educational and personal issues while also providing a safe and welcoming environment- Fielded overnight calls for important issues- Maintained rules and regulations enforced by the university