Tyler Morse Email and Phone Number

Advised client on strategic, transformational, operational models. • Lead, design, and implement data driven, lean transformational initiatives and service delivery models. • Design and implement technology supported service delivery capabilities. Including service design, implementation, and execution, as well as training for service managers.• Develop metrics and standardized reporting to monitor KPIs, value delivery, and progress towards targets.• Product management and training for IT product managers. • Value based portfolio / project management for Agile and Waterfall projects.• Change management and communication functions.Current Client:• Cybersecurity Lean Process improvement and service design in preparation for merging global vulnerability management governance and security patching operations into North America. • Designed ITIL based global Identity and Access Management processes integrating Workday, Fieldglass and ServiceNow. (Decrease request systems from 7 to 1, provided E2E transparence, SLA compliance reporting, automated SOX and NIST related policies and controls) • Global Emergency and Standard Change Management processes. (Improved process compliance by over 60%, decreased eCAB change CT by 30%, integrated eCAB into ISO SOC \vulnerability management)• Agile based, value driven portfolio management.• Global Security Health and Performance reporting.

Established the Enterprise Product and Performance optimization operation, responsible for providing value-based product, process and portfolio management services across the enterprise. Accountable for the design and implementation of Lean business process design and improvement, Scrum / Agile delivery, Human Center design, Product and Portfolio Management and Software Quality Assurance Engineering.Designed, launched and lead Riverstone Services Third Party Administration (TPA) organization. Led M&A team through 4 acquisitions. Designed operational model, standardized processes, stratified work among staff (knowledge v. admin). Implemented or upgraded IT systems to optimize business model. Led “service as a product” design.

Led the Global Planning, Operations, and Continuous Improvement Organization in Application Services. Accountable transformation and continuous process improvement for global delivery processes for Applications services. Led the lean management training for the organization. Accountable for the overall strategic analysis, planning, forecasting, staffing and governance of the $810M Application Services (AS) portfolio. Responsible for the demand – order intake processes, the day-to-day management of AS operational output, metrics and reporting. I also represented Application Services on the Janssen Pharmaceuticals CIO Leadership team.

The Quality and Process Excellence team at CVS is a results-oriented lean six-sigma team that's mandate is to deliver superior economics and improved customer experiences for the Enterprise. A core focus of this department is improving the Reliability, Availability and Serviceability of all IT applications.

Led process improvement programs and tactical initiatives for operational improvements that delivered increased efficiency, reduced cycle time and reduced variation in key processes that support business and external customers.

Leveraged Lean Six Sigma methodologies to increase efficiency, reduce cycle time and reduce variation in key Legal and IT processes that support business and external customers.

Litigated insurance defense and subrogation, personal injury, contract disputes, UCC claims, landlord and tenant, construction, labor and employment matters. Draft and negotiate unique business contracts for employment, purchase and sale of goods, confidentiality and non-competition. Conduct residential and commercial real estate transactions, draft wills and trusts, advise and execute on all aspects of corporate formations and advise clients as to contractual interpretations.