Supported startup company by building entire HR and marketing teams through interviewing and hiring 15+ staffSpearhead development and execution of company marketing strategy across print and digital media to generate new leadsExpanded marketing department by introducing social media and web presence to reach wider audience and drive brand awarenessIncreased appointment set rate by 25%, appointment attendance rate by 15%, and call-to-close rate by 10% by updating scripts, call cadence, and procedures for communicating with customers to increase property turnover Fostered close relationships with the CEO and Directors, collaborating closely with an analytical mindset to collect and interpret data to drive product decisions and obtain client satisfaction.

Represented home sellers and buyers in real estate transactions and employed superior negotiation skills to ensure fairness in pricing and terms of dealsProficiently utilized advanced CRM (Customer Relationship Management) system to track client communications, streamline business processes, and enhance customer experiences

Played a pivotal role in building out internal division by expanding staff from 2 to 20, developing engaging marketing campaigns, and leveraging data analysis to build business strategiesAdministered full recruitment cycle from sourcing and interviewing to hiring and onboardingWrote scripts for customer communication to increase successful appointment setting and attendance ratesUtilized inclusive management to effectively lead a diverse team of different backgrounds and provide a safe work environment Established mentorship programs to support staff development which increased employee morale and led to better conversion ratesPromoted from Project Manager to People Operations Manager for exceptional performance and skill sets in project management, customer outreach, and retention

Collaborated on the creation of a pilot program launched during COVID-19 to provide direct cash offers to home sellers and facilitated virtual meetings with customers to explain the program, benefits, and provide a comparison Successfully grew pilot program from under 10 advisors to 20 through effective scalingEmployed virtual platforms to establish and nurture a substantial client pipeline, producing the highest conversion rate of successful real estate deals within the team at approximately 40%Promoted from Real Estate Support Agent to Home Sales Advisor in October 2020 for exceptional performance with over 100+ conversions during the first month of employment

Leveraged superior communication skills and strong leadership to oversee daily business operations and efficiently resolve issues with customers and employees on behalf of the ownerConducted full-cycle recruiting by interviewing, reviewing resumes, training, and onboarding/offboarding employeesUpdated procedures and polices based on HR regulations, company values, and promotion of DEIMaintained studio's social media presence by actively engaging with followers and fostering brand awareness with compelling contentPlayed a key role in designing and developing branded company mobile app to facilitate customer payments, class registration, membership/subscriptions, and studio scheduling

Maintained the company's CRM system, ensuring accurate entry regarding client invoicing, payments, and work ordersStreamlined workflows for companywide organization of transaction records; a checklist was created for essential files necessary in all transactions, which limited mistakes, improved operational efficiency by 30%, and decreased expenses by 15%Gathered and processed essential documents required for real estate transactions, with meticulous attention to detail for adherence to industry regulatory requirements

Provided exceptional leadership to 25+ member sales teams in fast-paced, high-end retail environmentsDelivered training and mentoring in customer service, strategic selling methods, and client relationship-buildingSupported GM by sourcing, hiring, and onboarding new employees to build high performing teams