• Develop and execute comprehensive marketing strategies for client programming, aligning with overall business objectives.• Drive virtual and on-the-ground marketing campaigns, ensuring impactful brand messaging and audience engagement.• Establish and monitor key performance indicators (KPIs) to measure marketing effectiveness, utilizing analytics on a monthly, quarterly, and yearly basis.• Strategize, create, and design compelling promotional assets for wellness programs… Show more • Develop and execute comprehensive marketing strategies for client programming, aligning with overall business objectives.• Drive virtual and on-the-ground marketing campaigns, ensuring impactful brand messaging and audience engagement.• Establish and monitor key performance indicators (KPIs) to measure marketing effectiveness, utilizing analytics on a monthly, quarterly, and yearly basis.• Strategize, create, and design compelling promotional assets for wellness programs, capturing attention and driving participation.• Generate engaging and impactful content across various communication channels, maximizing program exposure, expanding reach, and enhancing brand awareness.• Proficiently oversee a portfolio of digital platforms. • Deliver comprehensive marketing reports on a quarterly basis, providing valuable insights and recommendations for further optimization.• Oversee procurement activities for event materials and branded items, ensuring timely and cost-effective sourcing.• Provide training and coaching on OKRs (Objectives and Key Results), fostering a culture of goal-oriented excellence.• Super Administrator on Virgin Pulse's Homebase for Health. Administer all additional feature content for sponsor and organizational units. Manage Data Analytics and Reporting tool. Show less

• Successfully oversee day-to-day operations of a Commercial Blueberry Farm, ensuring smooth and efficient functioning.• Collaborate closely with operators, buyers, drivers, and receiving factory throughout the entire blueberry production process, from harvesting to handling, delivering, and processing.• Utilize advanced technologies, including John Deere's My Operation Center, GreenStar GPS systems, and StarFire satellite technologies, to track and analyze data.• Prepare… Show more • Successfully oversee day-to-day operations of a Commercial Blueberry Farm, ensuring smooth and efficient functioning.• Collaborate closely with operators, buyers, drivers, and receiving factory throughout the entire blueberry production process, from harvesting to handling, delivering, and processing.• Utilize advanced technologies, including John Deere's My Operation Center, GreenStar GPS systems, and StarFire satellite technologies, to track and analyze data.• Prepare comprehensive analyses and reports of custom work, providing clients with valuable insights and recommendations.• Demonstrate expertise in leveraging John Deere's cutting-edge tools to optimize productivity, accuracy, and client satisfaction. Show less

• Develop products in coordination with service, sales and marketing team for introduction to WSE’s premium service level clients – most notably WSE’s VVIP course- International Travel and Culture series.• Work with team leads to deliver decks on tight timelines for sales and service presentations.• Moved entirely to the online platform Zoom while continuing to provide a premium service to clients during the Covid-19 situation. • Worked with products such as WSE’s core course… Show more • Develop products in coordination with service, sales and marketing team for introduction to WSE’s premium service level clients – most notably WSE’s VVIP course- International Travel and Culture series.• Work with team leads to deliver decks on tight timelines for sales and service presentations.• Moved entirely to the online platform Zoom while continuing to provide a premium service to clients during the Covid-19 situation. • Worked with products such as WSE’s core course, Harvard Manage Mentor Business Course, and National Geographic’s Travel Series. Show less

As the Service Delivery Manager at China's flagship centre, I provide our clients with the right people, tools and environment so they can realize their goals both professionally and personally through efficacious learning outcomes. • Manage, coach, and develop an international team of more than 20 employees in the delivery of Customer Service at WSE China's flagship centre servicing over 1500 clients.• Exceeded 100% across all major Service KPIs in 2017 and continue to drive… Show more As the Service Delivery Manager at China's flagship centre, I provide our clients with the right people, tools and environment so they can realize their goals both professionally and personally through efficacious learning outcomes. • Manage, coach, and develop an international team of more than 20 employees in the delivery of Customer Service at WSE China's flagship centre servicing over 1500 clients.• Exceeded 100% across all major Service KPIs in 2017 and continue to drive key performance indicators in service.• Received the Regional Director's Award for Excellence in the Service Management role in 2017.• Achieved Staff retention goals for 2017 working with HR in Interviewing, hiring, on-boarding, and retaining staff.• Responsible for Schedule Administration of all staff and clients.• Mentored two team supervisors in to Service Management roles in current position since August 2017.• Facilitated the positive profitability for center in 2017 in coordination with Operations Director. • Created and actioned plan to improve customer service through collecting and analyzing customer feedback and improved Net Promotor Scores (NPS) YOY by 6% through delivery of Customer satisfaction survey.• Maintain Cooperate Image Standards and scores through audits by National Image manager. Show less

• Managed a team of 18 employees in the delivery of Customer Service at one of WSE China’s Shanghai locations managing over 1000 client contracts.• Took part as a project team member in WSE's pilot launch for their premier software product implementing the system with teams and clients. Worked with international team of product owners to provide feedback in order to improve the customer experience. • Turned around under performing VIP service for clients within first four months by… Show more • Managed a team of 18 employees in the delivery of Customer Service at one of WSE China’s Shanghai locations managing over 1000 client contracts.• Took part as a project team member in WSE's pilot launch for their premier software product implementing the system with teams and clients. Worked with international team of product owners to provide feedback in order to improve the customer experience. • Turned around under performing VIP service for clients within first four months by implementing new systems for follow up yielding a 20% increase in client contract use and higher customer satisfaction. • Awarded the Area Director's Award for 2015 for excellence in the Service Management role. Show less

• Managed a team of 13 employees in the delivery of Customer Service at one of WSE China’s Shanghai locations managing 800+ clients. • Drove service KPIs• Create and implement monthly action plans in order to improve the overall customer experience and satisfaction.• Provided observations, trainings, feedback, development, and performance reviews for service staff.

• Offer quality classes focusing on assessment with appropriate feedback for adults learners. • Create and follow interactive content that is educational, engaging and adds to the overall customer experience.• Involved in management and cross-functional department trainings to better understand the company and develop in to a management role.