Tyler Pollock Email and Phone Number

Developed automation solutions for more than 10 business units seamlessly integrating with more than 15different applications including Microsoft Office Suite, Chorus BPM, Mainframe systems, and other web-basedbusiness tools.Supported development of automation that processed nearly 50,000 transactions for 10,000+ policy holders, facilitating the completion of demutualization and sale of Ohio National Financial Services to Constellation Insurance.Designed and implemented automation request that reduced manual user input to 0%, processing more than 14,000 transactions in 2023, saving nearly $1,000 in labor costs per week.Consulted on every data parsing automation utilizing experience with Regular Expressions.Trained 10 peers to develop with WinAutomation/Power Automate Desktop, fostering a culture of efficiency within the organization.Diagnosed and repaired automation errors as part of the triage team, consistently improving process successrates and run times.Essential contributor to Process Automation team that processed nearly 270,000 transactions in 2023, savingover $650,000 in labor costs.Aided in the implementation of e-Delivery for life insurance contracts as a Project Analyst, reducing policy delivery time by 85%.Collaborated with Data Department as a business liaison in the development of the Customer Master Database.

Supervised a team of seven employees that were responsible for the correct application of reinsurance treaties.Led audit of disability reinsurance treaties, correcting issues that had persisted for over 10 years.Assisted in the hiring process for 15+ candidates for open positions within the department, contributing tothe successful hiring of qualified candidates for open positions within the department.Streamlined workflow processes, resulting in a 75% reduction in work exceeding time standards and significantly improving department efficiency.Demonstrated exceptional performance and leadership skills, earning a promotion to the Supervisor position within five months of joining the company.

Managed 40+ associates in front of house operations, ensuring smooth and efficient customerservice delivery.Coached cashiers to improve item scan efficiency by up to 15%, resulting in reduced wait times and increasedcustomer satisfaction.Demonstrated trustworthiness and attention to detail by being entrusted with the weekly accounting andbalancing of cash on hand.Maintained clear and effective communication with both team members and customers, resolving issuespromptly and ensuring a positive experience.