Bar Shift Leader
Norwich, England, United Kingdom
Working as an associate from June 2017, promoted to Team Leader April 2018, and working as a Shift Leader from December 2019 until October 2021.While on shift I would work with the management team to supervise Team Leaders , Bar and Floor Associates. During this time I was also striving to deliver great customer service, dealing with cash & stock control, training, cellar work, running the closedown of the pub, using the pubs ePOS systems and handling customer complaints, altercations and grievances.Working in a busy city centre pub meant dealing with people from all backgrounds. It had me involved with delicate situations such as people who were mentally or physically vulnerable or violent and aggressive individuals.