Tyler Ramer Email & Phone Number

Chapel Hill, Nc, Us

Mountain View, California, Us

Sunnyvale, Ca, Us

Member of Yugabyte's executive leadership team, heading Global Support, Designated Support Engineering, and Remote Managed Services teams• Built and staffed Yugabyte's Bring Your Own Cloud service offering, a DBaaS for customers concerned about data residency.• Key initiatives included reducing time to resolution by 60%, building key support pipelines and integrations such as automated log analysis, and AI integrations including ticket and internal documentation search.

Sunnyvale, Ca, Us

I took over the Support function, with the task of building the organization during Yugabyte's >100% YoY sales growth.• Grew the support function from initial hire to 25+ individual contributors and managers in 5 countries.• Built Yugabyte's Designated Support Engineering program which offers named, white globe support for customers in the global fortune 500.• Matured the support function to sustain over 20% YoY growth in ticket volumes for 2 years while maintaining a sub 10 minute median first touch for severity 1 issues, and a sub 60 minute median first touch for all issues.• Developed metrics, data and process pipelines, and structure to identify product enhancements.• Authored and co-authored support tooling including a DB size calculator for Yugabyte, a log upload tool, and internal support infrastructure.• Yugabyte didn't have IT in the early days, so my team supported some IT functions like VPN, cloud infrastructure for Customer Success, and our SaaS software spend.

Sunnyvale, Ca, Us

I joined as a founding member of Yugabyte's Customer Success team, to build out the Customer Success function.The early days included acting a Solutions Architect, Support, and Customer Success Manager, for an early adopting financial services customer, and building out necessary cogs and gears to make everything work.

Palo Alto, Ca, Us

Technical lead - Python Upgrade team• Extensive update and refactoring of core python code• Submit patches to open source libraries to ensure they run well with GPDBFounding member of Greenplum Building Blocks team• System administration and deployment using ansible, and submit contributions to OSS ansible playbooks• Wrote a testing framework for Ansible plays using podman• Performance tuning and optimization of Greenplum running on RHEL• Address kernel bugs encountered, including submitting patches to kernel---VMware acquired Pivotal in December, 2019

Palo Alto, Ca, Us

• Primary focus supporting Greenplum Database, a MPP DB utilizing Postgres, running on Linux• Contributed to bug fixes and database management tools development• Paired with Greenplum engineering and contributed code and documentation to open source Greenplum. • Additionally supported Pivotal Cloud Foundry product.

Raleigh, Nc, Us

• Support engineer for Red Hat Enterprise Linux Platform, specializing on supporting the Linux Kernel• Main responsibilities: > Case management > Writing and maintaining solutions articles > Opening bug reports• Technical skills: > Specializing in kernel related troubleshooting > Performance troubleshooting and tuning > Root Cause Analysis (RCA) > Initial bug identification and vmcore analysis using crash utility > Handling production down issues, including systems failing to boot

Education record

Mathematics