Tyler Ramer Email & Phone Number

Chapel Hill, NC, US

Mountain View, California, US

Sunnyvale, CA, US

• Member of Yugabyte's executive leadership team, heading Global Support, Designated Support Engineering, and Remote Managed Services teams
• Built and staffed Yugabyte's Bring Your Own Cloud service offering, a DBaaS for customers concerned about data residency.
• Key initiatives included reducing time to resolution by 60%, building key support pipelines and integrations such as automated log analysis, and AI integrations including ticket and internal documentation search.

Sunnyvale, CA, US

• I took over the Support function, with the task of building the organization during Yugabyte's >100% YoY sales growth.
• Grew the support function from initial hire to 25+ individual contributors and managers in 5 countries.
• Built Yugabyte's Designated Support Engineering program which offers named, white globe support for customers in the global fortune 500.
• Matured the support function to sustain over 20% YoY growth in ticket volumes for 2 years while maintaining a sub 10 minute median first touch for severity 1 issues, and a sub 60 minute median first touch for all issues.
• Developed metrics, data and process pipelines, and structure to identify product enhancements.
• Authored and co-authored support tooling including a DB size calculator for Yugabyte, a log upload tool, and internal support infrastructure.

Sunnyvale, CA, US

I joined as a founding member of Yugabyte's Customer Success team, to build out the Customer Success function.The early days included acting a Solutions Architect, Support, and Customer Success Manager, for an early adopting financial services customer, and building out necessary cogs and gears to make everything work.

Palo Alto, CA, US

• Technical lead - Python Upgrade team
• Extensive update and refactoring of core python code
• Submit patches to open source libraries to ensure they run well with GPDBFounding member of Greenplum Building Blocks team
• System administration and deployment using ansible, and submit contributions to OSS ansible playbooks
• Wrote a testing framework for Ansible plays using podman
• Performance tuning and optimization of Greenplum running on RHEL

Palo Alto, CA, US

• Primary focus supporting Greenplum Database, a MPP DB utilizing Postgres, running on Linux
• Contributed to bug fixes and database management tools development
• Paired with Greenplum engineering and contributed code and documentation to open source Greenplum.
• Additionally supported Pivotal Cloud Foundry product.

Raleigh, NC, US

• Support engineer for Red Hat Enterprise Linux Platform, specializing on supporting the Linux Kernel
• Main responsibilities: > Case management > Writing and maintaining solutions articles > Opening bug reports
• Technical skills: > Specializing in kernel related troubleshooting > Performance troubleshooting and tuning > Root Cause Analysis (RCA) > Initial bug identification and vmcore analysis using crash utility > Handling.

Education record

Mathematics