Tyler Risner Email & Phone Number

Houston, TX, US

Houston, Texas, United States

Review a high number of calls, emails, and chats in order to maintain and develop internal support and call service quality standardsDirect quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changesAsses support interactions based on internal standardsVerify results by measuring.

Houston, Texas Area

• Receives and responds to incoming customer service inquiries and/or complaints
• Coordinates inspection of defective product, either through 3rd party company or via photographs
• Evaluates warranty inspection reports and determines action based on warranty guidelines and standard operating procedures
• Responds to all letters, e-mails, chat, social media, and telephone contacts in a timely and professional manner
• Obtains necessary paperwork and documentation for customer issues
• Coordinates solutions for guest issues, while collaborating with supervisors

Houston, Texas Area

Driving sales to meet or exceed budgetExecuting the company’s selling programMaintaining awareness of competitor’s advertisements and services offeredParticipating in company/vendor training classes to remain current on products, offerings, and programsStore ExecutionEnsuring assigned stores are to company standardsFollowing opening and closing procedures.

Houston, Texas Area

• Provide loyalty-building service to customers (policy holders, producers, internal associates and client companies) by answering incoming calls with a high degree of accuracy and speed, while consistently meeting key.
• Provide a single point of contact for responding to case inquires related to status, selected data changes, required forms information and documenting all inquiries and any corresponding action taken.
• Effectively communicate policy information and company procedures to all customer of the firm.
• Answer a high volume of policy holder and producer telephone calls while pro-actively evaluating concerns, requests and problems.
• Perform all transactions necessary to satisfy requests using the multiple computer systems and productivity tools.
• Meet or exceed all performance contact center metrics for the position.

Odessa/Midland, Texas Area

Manages a portfolio of properties for several clients. Works directly with property owners, preparing management plans for client approval, consulting with clients about major decisions, and providing clients with regular operating and financial reports.

Houston, Texas

Receive orders through Order Queues, fax or email Review and proof orders for basic information to include: ship to, bill to, contract/bid numbers, sales reps, signed quotes, T&C’s, Customer Information worksheet, soft schedule request dates and other pertinent info as appropriate, to ensure completeness and compliance for processingResolve any quote/order.

New Braunfels, TX

The position is the company's liaison to the customer regarding unexpected delays of merchandise. To ensure we provide the customer with the earliest notification of delays, discontinued product, and pre-delivery errors several reports are worked to prevent unnecessary delays. The position also manages and assist the warehouse team with pre-delivery issues.

Austin, Texas

The Retail Banker position I held demonstrated my strength to market the company's services to the public, develop clientle,verify and balance daily cash flow, while maintaining company policies. My biggest contirbution in this position was increasing branch profits through collection efforts. I was able to provide a 100% increase from 2008 -2009 numbers

Austin, TX

My tenure with Blockbuster Video allowed me to grow my customer service skills into an Assistant Management position. I was responsible for managing the customer service team on the floor (usually 2-4 representatives), distribute closing responsibilities to each team member, and making sure all aspects of the business were exceeding customer and company.

Bachelor Of Arts, Theatre

I completed my Bachelor of Arts in Theatre with a minor in Mass Communications on May 12, 2007

Education record