Tyler Ross Email and Phone Number

I've had a great life growing up in Ottawa, and as a result I have a strong desire to help my clients build a great life for themselves and their families. As a Mortgage Manager with National Bank, I can offer you financial solutions to help you today, and develop your financial future. I will work with you to get you a competitive interest rate, and I will be there with you every step of the way.: • Personalized consultation and analysis of financial situation • Optimal mortgage… Show more I've had a great life growing up in Ottawa, and as a result I have a strong desire to help my clients build a great life for themselves and their families. As a Mortgage Manager with National Bank, I can offer you financial solutions to help you today, and develop your financial future. I will work with you to get you a competitive interest rate, and I will be there with you every step of the way.: • Personalized consultation and analysis of financial situation • Optimal mortgage solution customized to your needs and budget • Innovative mortgage products at terrific rates • 24-7 availability at a location of your choice • Quick response to loan application and follow up until closing • 18 month rate guarantee on approvals Whatever your housing needs may be, I can help. **Attention Realtors / Accountants / Brokers** Contact me to learn about our very impressive referral program! Show less

In addition to my role as General Manager at Queensview:• Provided management oversight and support to two additional GoodLife sites. A $5 million Level 5 site and a $4milliion Level 4 site. Each site has 35 to 40 staff.• Ensured that the KPI's for each site were positive each month and that the systems, processes, policies, and procedures were being met by all associates at each club.• Conducted club visits every two weeks to coach and give feedback to the General Manager or… Show more In addition to my role as General Manager at Queensview:• Provided management oversight and support to two additional GoodLife sites. A $5 million Level 5 site and a $4milliion Level 4 site. Each site has 35 to 40 staff.• Ensured that the KPI's for each site were positive each month and that the systems, processes, policies, and procedures were being met by all associates at each club.• Conducted club visits every two weeks to coach and give feedback to the General Manager or Fitness Advisors based on their goals.• Demonstrated sound management skills through active listening and building relationships within these clubs. • Held weekly conference calls with each General Manager to receive reports and to discuss club status from staff issues to financials, and to go over any actions that were required to be taken to address real or potential performance risks. • Reported on club General Manager discussions to the Divisional Manager and the Vice-President to ensure transparency and visibility of operations and performance.• Responsible for the financial management of their own club to include achieving all Net KPI goals through achieving revenue targets and controlling expenses. • Contribute to the long term success of the company by ensuring a high level of member retention is attained at each assigned club through the delivery of exceptional customer service.• Oversee the designated number of clubs in the cluster by conducting monthly club visits (or however many visits are necessary) to ensure cluster clubs are successful. • Focused club visits to ensure budgeted Net KPI goals are achieved, as follows: total revenue goals, Pre-authorized payments, number goals, wages and other expenses are in line with budgets and that member cancellations are less than budget. Show less

• Charged with running an $8 million, Level 5 (highest tier) facility with over forty-five associates. This club has 6000 members and has the most amenities and services in the city’s GoodLife chain. • Managed the profit and loss activities, including sales, operations, customer experience, customer service, and facility management associated with a facility that offers full service from self-training, to group training, to personal training in a multi-featured fitness… Show more • Charged with running an $8 million, Level 5 (highest tier) facility with over forty-five associates. This club has 6000 members and has the most amenities and services in the city’s GoodLife chain. • Managed the profit and loss activities, including sales, operations, customer experience, customer service, and facility management associated with a facility that offers full service from self-training, to group training, to personal training in a multi-featured fitness environment.• Compiled, vetted, and presented a detailed and extensive array of twice daily, daily, weekly, bi-weekly, and monthly management, sales, lead generation and follow-up, personal training, member payment issues, and membership reports to the Divisional Manager and the Vice-President. • Managed the highest member check in rates in Ottawa and related services and logistics to support this high traffic - averaging between 1700-2000 visits daily. • Sourced, recruited, and developed staff for the sales team to provide effective control of 95% of the revenue generated in the club. • Hosted monthly goal setting meetings with sales staff, identify their sales needs, and support and motivate sales performance to achieve revenue goals. Meetings with superiors and staff were structured and organized on line to ensure that sales associates were focused.• Accountable for achieving annual and monthly membership and revenue targets to maintain and grow membership base, slow membership quit rates, deliver good customer experience, and grow personal training revenues.• Held frequent development meetings with staff to practice or learn a new skill. • Constantly sought to meet & surpass club goals in all departments. Coached and developed staff to achieve high performance results.• Created and maintained relationships with corporations and people within the community. Developed a good club culture for staff and club members.• Coached and managed team performance to maintain a club culture of 10/10 Show less

• Ran the Front Desk operation and supervised and coordinated a team of eleven associates. • Ran the JUMP room (day care) and supervised and coordinated ten associates and twenty-five volunteers. • Assigned product sales targets to front desk associates and provided sales coaching and support to motivate goal achievement.• Conducted monthly team meetings to identify and encourage common goals and share corporate news from GoodLife. • Participated twice weekly on management… Show more • Ran the Front Desk operation and supervised and coordinated a team of eleven associates. • Ran the JUMP room (day care) and supervised and coordinated ten associates and twenty-five volunteers. • Assigned product sales targets to front desk associates and provided sales coaching and support to motivate goal achievement.• Conducted monthly team meetings to identify and encourage common goals and share corporate news from GoodLife. • Participated twice weekly on management skills development conference calls with the Divisional Manager. • Responsible for generating my own sales leads and achieving assigned sales targets. • Sold forty memberships each month and sold personal training to new or existing members to achieve personal training sales targets of thirty percent of membership.• Ran the Members’ Experience process to ensure that members were oriented to the club and knew how to use the equipment properly.• Applied Crucial Accountability techniques to deal with associates who were not following the GL system process, or not meeting my expectations and those of GoodLife.• Lead a sales team to achieve top performing sales goals; put together a front desk team to meet members needs while achieving company expectations, and orientated new members to the club while taking care of departing members. Show less

In addition to my role as the Membership Sales Coordinator,• Ran the Sales team of three associates in the manager’s absence.• Delivered weekly 2-hour training courses to develop my management skills.• Participated in weekly conference calls with other Accelerated Management Trainees across Canada to come up with new ideas on Lead Generation and the sales process. • Applied these new ideas and approaches to our club and business areas.• Met my sales targets and achieved the… Show more In addition to my role as the Membership Sales Coordinator,• Ran the Sales team of three associates in the manager’s absence.• Delivered weekly 2-hour training courses to develop my management skills.• Participated in weekly conference calls with other Accelerated Management Trainees across Canada to come up with new ideas on Lead Generation and the sales process. • Applied these new ideas and approaches to our club and business areas.• Met my sales targets and achieved the top sales associate on the team for 2 years in a row• Developed my skills and learned to manage and perform my job in more efficiently. Improved my ability to manage in a team environment.• Developed ideas to improve the role of Membership Sales Coordinator for future jobholders. Show less

• Responsible for new member sales, enrollment, on-boarding, and orientation. • Initiated new membership sales process by getting them started on their “Needs-Goal Time Frame” (NGT). Conducted a Fitness Planner discussion to capture their wants and needs in detail. • Gave club tours and focused on those areas that supported their “Needs-Goal Time Frame” and presented appropriate membership options from single person to family plans.• Completed membership enrollments and related… Show more • Responsible for new member sales, enrollment, on-boarding, and orientation. • Initiated new membership sales process by getting them started on their “Needs-Goal Time Frame” (NGT). Conducted a Fitness Planner discussion to capture their wants and needs in detail. • Gave club tours and focused on those areas that supported their “Needs-Goal Time Frame” and presented appropriate membership options from single person to family plans.• Completed membership enrollments and related paperwork, received and safeguarded member’s personal banking information and other personal data, and processed cash and credit card payments. • Generated twenty to thirty sales leads daily, booked, scheduled, and managed four to eight appointments per day. • Sold thirty to fifty-five memberships a month and also sold Personal Training packages at a cost of $300 per person for 6 sessions. • Performed up-selling to increase membership revenues by adding friends and family, towel service and locker rentals.• Finished in the top 3 Membership Coordinators in Ottawa and was a top 500 employee in Canada. Show less

• Facilitated the readiness preparations and grand opening of the new club.• Provided a world class meet and greet to welcome new membership prospects to the club.• Responded to in-person and phone-based customer service requests. Addressed and solved problems related to member accounts, booked members for classes, and for appointments with Membership coordinators. Informed members and prospects of the full suite of program offerings.• Perform customer relationship management… Show more • Facilitated the readiness preparations and grand opening of the new club.• Provided a world class meet and greet to welcome new membership prospects to the club.• Responded to in-person and phone-based customer service requests. Addressed and solved problems related to member accounts, booked members for classes, and for appointments with Membership coordinators. Informed members and prospects of the full suite of program offerings.• Perform customer relationship management activities to meet and motivate current members; recommended various services based on their “Needs-Goal Time Frame”. • Contributed to overall Front Desk sales and revenue goals; Food & Beverage, Tanning, & Pro-Shop. Sold Tanning services to meet monthly sales goal, ranging from $300 to $1000 a month.• Performed gym opening duties and provided administrative support to the Personal Trainers related to bookings and confirmations. • Responded to members’ service needs; including towel service, tanning products, and food replenishment Show less