Tyler Scheithauer Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

- driving product adoption with key clients- strategic planning to drive retention, adoption & expansion- mentorship of colleagues within my functional and territory teams

Toronto, Ontario, Canada

- managing retention and renewals with a book-of-business of over 100 accounts- being the clients main point of contact at all points over their experience with Xello- proficiency in SalesForce & Google Suite to document client information/needs, create robust reports for clients & presentations for strategic expansion and product adoption

Toronto, Ontario, Canada

-Helping clients on our product journey from Kickoff call through to implementation-Ensuring quick and efficient setup of all technical aspects of a clients account-First point of contact for client technical needs-Tailoring features and support to client needs and goals-Experience working in Salesforce, Gsuite, FTP software

- Handling customer inquiries in an effective, efficient and conscientious manner- Familiarity with Student Information Systems and processes of Data Integration - Able to troubleshoot issues with Data Integration process and resolve issues effectively - Expert knowledge of CRM and support software - Ability to work as a member of a team to accomplish.

- Ability to handle fast paced environment and provide exceptional customer service- Completing administrative tasks such as product/inventory tracking and preparing reports- Key holder, delivery handler and cash handler- Lead inventory associate

- Demonstrated expert knowledge of online customer support software- Handling hundreds of students queries a month- Providing prompt feedback to students using online interface

- Brick Masonry repairs and construction- Maintenance of job site- Worked on 4 different job sites