Tyler Shetrompf Email & Phone Number

Newark, Delaware, United States

• Administrate Azure Services, Meraki Cloud Platform, M365 Platform (E3/E5), Windows Server, Windows 11 (Pro/Enterprise), Intune, 365 Defender/Defender EDR, Asterisk-based VOIP, SharePoint, and OneDrive. • Oversee the implementation and management of Windows Autopilot, Microsoft Intune MDM, 365 Defender, Defender EDR, Exchange Online Protection, Azure AD, Azure Storage services, Azure VM management, and SharePoint online administration.• Develop and maintain strategies for on-premises server management, including planning, research, purchasing, and maintenance• Set direction and goals for the IT department to align with organizational objectives.• Work directly with C-level leaders and the board to set effective IT strategy and direction.• Solo-developed a web-based storage tracking application using JavaScript, Python, HTML, and PHP over the course of two years.• Develop and maintain disaster recovery & business continuity plans.

New Holland, Pennsylvania, United States

• Deploy, configure, and manage CrowdStrike EDR for endpoint protection. • Manage customer firewalls, including Meraki and FortiGate, to ensure network security.• Perform vulnerability scans and remediate scan results to enhance security posture using Tenable Nessus.• Perform penetration testing using Kali & Parrot Linux, Metasploit, and other tools.• Research and recommend server security best practices, including for Active Directory, Group Policy, DNS, DHCP, DFS, Failover Clusters, and SAN.• Maintain and participate in disaster recovery planning and testing to ensure business continuity.

Womelsdorf, Pennsylvania

• Deploy, configure, and manage Firepower Threat Defense/Cisco ASA Firewalls.• Create and manage BCDR processes including VEEAM backup and recovery.• Manage Cisco and Ubiquiti network devices, such as Cisco switches and NGFWs, Uni-Fi APs, and Ubiquiti switches, to ensure robust and secure network infrastructure.• Deploy, configure, and administrate VDI environments utilizing VMWare Horizon and VCenter to provide virtual desktop solutions.• Administrate and troubleshoot Office 365, including hybrid exchange deployment, to ensure seamless email and collaboration services.• Plan and execute the organizations transition to Office365 with hybrid Exchange and ADSync.

Gap, Pennsylvania

Responsibilities:-Eyes on glass monitoring, initial troubleshooting, and escalation management-Managing the Production Support ticket queue-Thoroughly regression test the .com website, mobile website, and mobile apps across multiple environments throughout the life cycle of a code release-Collaborate with QA testers to reproduce site issues-Document site issues via an issue tracking program-Utilize multiple testing tools for front end customer-facing features-Employ creative thinking to implement and expand upon site features and functionality

Answered calls from customers and provided basic troubleshooting and education for all of Comcast's residential services (Phone, Television, Internet). Deescalated customers when possible. Assisted customers with solving billing issues. Promoted new products and services to customers.

Lancaster, Pennsylvania Area

Chimera Computers is a company that creates custom desktops and provides onsite technical/repair services to consumers and businesses alike. I oversaw the building and field tech services (Small teams, <10 people), providing scheduling, training, and guidance where necessary. On top of management responsibilities I also have a hand in designing new units, working with our marketing agency, and negotiating purchases from our distributors.

Bachelor Of Science - Bs, Cybersecurity & Business Assurance

To meet an increasing demand for cybersecurity professionals, the Bachelor of Science in Cybersecurity and Information Assurance (BSCSIA).

Certificate, Computer Technology/Computer Systems Technology

Learned to: -Build, upgrade, maintain and repair desktop and laptop computers. -Design, install, and troubleshoot computer network.

Master Of Science - Ms, Cybersecurity And Information Assurance

The Master of Science in Cybersecurity and Information Assurance prepares security professionals to protect an organization's operations.