Test Analyst
CurrentDeveloped comprehensive “how-to” guides and process documentation used widely within the company to streamline workflows, troubleshoot issues, and improve overall user experience.Collaborated with cross-functional teams to identify user pain points and implemented QA improvements that enhanced product usability, aligning with the goal of a seamless user experience.Conducted detailed analysis and documentation for testing procedures, ensuring accuracy and clarity in technical writing.Contributed to internal team communications, summarizing test results and user experience insights to keep stakeholders informed and engaged.