Tyler Staten Email & Phone Number

Redlands, California

Implemented jira for the support and development teams. Currently the jira administrator and QC lead

Morongo Valley, Ca

After a long 15 years with FranklinCovey constantly innovating with a Great bunch of extremely creative professionals i am working with other organizations wanting to achieve excellence and efficiency using variouse technologies. I have relocated back to California, living in the high desert near palm springs this time so that I can be close to my father and family. I am currently accepting new clients and love touching base with old ones I have worked with over the years so feel free to say Hi :).

eLearning LMS Admin/Architect/Developer/Product Manager/implementation specialist:Helped enhance eLearning's Custom LMS to increase it’s capabilities and allow for distributed administration globally with full localization and several other non industry standard capabilities. Participated as the SME, technical lead, and often lead developer on large client initiatives involving digital products. Operated as tier 2 and 3 technical support after establishing an offsite tier 1 technical support team.salesforce.com Administration, configuration, implementation, support, and development:Was responsible for a major data migration to a new salesforce.com data schema, Helped design and implement several major process changes to help the organization adapt saleforce.com to aid in the FC sales process and vise versa.PHP/MYSQL developer:Designed/Developed/Implemented and Supported several major operational systems including the following. - Accreditation system for managing CEU’s, certificates of completion, and event rosters.- Event feedback system for company’s Client satisfaction metrics on live, live online and on-demand events.Technical Support Manager:Grew in the inbound customer support teams capabilities. increased their ability to include tier 1 technical support for all client facing web systems while still providing customer service, data entry, and other important operational tasks on a daily basis.Assessment System Architect/Administrator:ReDesigned and oversaw developed of a new Online 360 degree assessment system. the new system had a need for distributed administration by Franklincovey’s worldwide partners in over 40 countries and servicing these countries in their native language for 10 separate assessments. the new system was a success moving FC’s capabilities to a centrally administered system in over 30 languages, processing over 1.2 million surveys a month with extremely minimal support needs.