Build, maintain, design and develop business data solutions for vendor asset management & investment software using aws cloud services which hosts our various windows, Linux, and server-less applications. Help to meet company initiatives of deploying all server-less solutions for our applications using various AWS compute services, storage solutions, and containerization technologies. Skills:Batch/shell scriptingPerl/Python scripting Pl/sql developmentAWS cloud development IaaC w/ AWS CDKAws EC2 Linux Control-MSQS,SNS,Lambda, S3, Step Functions, API gatewayAWS Dev ops (CodePipeline, CodeDeploy)

As a level 3 IoT application support engineer, I support highly complex IoT services on the Verizon thingspace platform. I am responsible for managing level 1 and level 2 customer facing teams At Your Service tickets regarding API troubleshooting for services like connected cars, and device provisioning and connectivity management failures that occur when customers use our API services to manage their business with us. I work cross functionally and collaboratively with technical SMEs to triage and resolve issues. Use tools like SOAP UI, SQL server database, Remote Desktop management, and SPLUNK querying for server logs, along with running python scripts to perform database updates. I Participate in 24x7 on-call rotation as a incident manager who helps triage and start critical troubleshooting bridges including sending out internal/external outage notifications, while supporting a senior level on-call engineer. I help to perform steps to restart applications services in our environments, also drain message queues on servers by shifting data between data centers to help ensure availability and high performance of the Thingspace platform.

Technical Advisor (TAG) for the the Salt Lake City Tech Verizon BGCO Center. Daily work involves supporting our wireless enterprise business and government customers. Handle management and sales channel escalations, outage support for our various networking services (LTE, Mobile Private Network, Static Private Network, Enterprise message). Handle executive relation escalations that come from the BBB, and executive leadership channels (CEO, VPs, EVP) for providing a white glove technical support experience. Provide break/fix technical support for our IoT solutions (Smart Cars, IoT ThingSpace MarketPlace)Help to support the launch of new wireless business services and products, which includes UAT testing & technical documentation, training the frontline help desk group to handle inbound calls, and providing escalated support for critical outages.Launched 5G Business internet installed in Chicago, IL. Houston, TX. and Los Angeles, CA. Provide detailed analytics on technical support processes using teradata SQL, excel, Google sheets/slides.

Operational consultant for functional BGCO work groups Technical Support & Webchat. Ensures these work groups are successful in KPI Metrics, analyze trends and build comprehensive reporting and trainings based on those trends. Readout/Present to center leadership (Local Leadership, Senior Management, Directors). Communicate progress on projects to ensure deadlines are met.

Provide high level technical support to business and government customers.

Provide solutions, and services for the needs of our buisness/government customers. Resolve basic technical issues, also educate them about products and services.

Respond to escalated customer engagement surveys in an attempt to repair relationships. Using qualtrics as a ticketing system, reviews each ticket by listening to call and etc., then responds to customer via email or outbound phone call. Resolving issues by troubleshooting, authorizing returns for equipment, scheduling technicians, escalations to the appropriate departments when necessary.

As a Dr. Dish Advanced agent I have a higher knowledge of dish technology and can provide solutions to more complex technical situations.

Train all new hires to standard, work closely with management to ensure all procedures were being followed, and shifts ran well.