What Is a Business Process Engineer?A Business Process Engineer designs and implements operational methods that promote an organization's overall efficiency and reduces costs.What can I (and Process Engineering) do for you & your business?- Drastically decrease the amount of time spent on repetitive tasks- Free up employee's time to do more important work- Reduce costs by eliminating redundancy- Validate business Data- Generate reports based on your data that help you make crucial business decisions- Much much more! Just ask!Salesforce: You've heard of Flows, Process Builder, Workflow Rules... you know they have to do with Automation, and you know they could all be useful to you, your business, and your teams... but how do you even get started helping to optimize your teams & their workflows?

InCrowd was acquired by Apollo Intelligence in 2019 and the Business Operations department was moved to the Apollo-level.

InCrowd is the Real-Time Market Intelligence Platform for Global Life Sciences► Accomplishments • Implementation of a Scalable Salesforce Campaign structure – Allowing Marketing & Sales to easily report on the influence of specific campaigns, assets, events and touchpoints. • Cleanup of 5+ Years of marketing and sales data that can now be utilized to look for trends, untapped segments and improvements to current strategies. ► Marketing Automation Administrator• Salesforce Certified Pardot Specialist.• Daily optimization of standard operating procedures – working closely with Sales Ops to make sure the processes are reasonable yet enforceable. ► Channel Advertising & Lead Generation• Overhaul of SEO / SEM / PPC practices and optimization of InCrowd's digital presence on the web. • Email Nurture Campaigns, Social Media Management, Display and text Ads, Third-Party Syndication.• Monitoring of all incoming leads to create a scaleable, efficient and repeatable assignment process.

InCrowd was acquired by Apollo Intelligence in 2019 and the Business Operations department was moved to the Apollo-level.Leading provider of real-time data and insights to the healthcare and life sciences industries.Founded in 2019 through the strategic combination of InCrowd and Survey Healthcare Global, Apollo Intelligence provides real-time data and insights to life sciences organizations through a global proprietary network of over 2 million healthcare providers. Apollo’s combination of stakeholder access, powerful technology, and healthcare domain expertise generates rapid insights that accelerate time to market for life-changing innovations.► Accomplishments • Product Owner & Administrator of 2 separate Salesforce Instances for the two sister-brands of Apollo. 250+ Users. • Directed the flow & improvement of workflows, processes, and data through two successful acquisitions • Scoped, architected, and implemented, from scratch, a Project Management Module within Salesforce used to track all Projects and business data within both companies. • Worked closely with other Product Owners and Development Teams to establish APIs between Salesforce and proprietary systems

Cyxtera provides data center colocation, enterprise application cloud computing provider, hybrid cloud, cybersecurity and analytics solutions.► Accomplishments• Total structural / navigational overhaul of Cryptzone.com, updating UX, UI & Branding• Creation of a Scalable Salesforce Campaign structure across 5 products. Allowing the company to easily report on what drove Revenue, Sales, as well as reporting on Lead Source Metrics and more.• Handling of Digital Assets / Media during acquisition with Cyxtera Technologies► Marketing Operations & Brand Management• Optimization of Lead Processing - Giving the organization a standardized model of how contacts and opportunities were moving through the pipeline. • Aggregating weekly & monthly metrics on micro and macro levels - showing what was and was not working• Creating Email Campaigns, Landing Pages and associated materials for Tradeshows, Whitepapers, Infographics, Datasheets and Case Studies - keeping all assets on Brand► Pardot (Marketing Automation) Administrator• Salesforce Certified Pardot Specialist• Complete organization of Pardot: Categorizing over 350 Campaigns, 300+ Prospect Lists, 150+ Forms. Greatly improving operational efficiency, allowing the marketing team to focus on other areas. • Creation of Salesforce Marketing Dashboards & Reports for 1-click access to real-time metrics. ► Cryptzone.com Webmaster• Daily executions of creating new entries, forms, pages, edits to keep the site current• Working with Product Managers / Support Managers to keep their Pages accurate• Project Managing outside developer agency to make incremental updates to the site to improve UI / UX

Cryptzone is a leader in network security and protection, offering data security, content governance and app security solutions for data protection.• Marketing Automation Specialist» Management of Pardot» Drafting Email Campaigns & associated landing pages for Webinars, Tradeshows, Whitepapers and Infographics• Digital Marketing & Advertising» Social Media Management» Strategy and Tactic development» SEO / PPC» Maintenance of website and assets

Original Gourmet Food Company, a leader in unique flavored gourmet lollipops & suckers and candyDuties:• Social Media Manager• Account Manager for all Online Sales• Project Lead for OGFC.net Redesign• Marketing Strategy & Planning for New Product LaunchAccomplishments:» Increased sales significantly through .Com & Amazon Stores» Created three digital advertisements to be featured in a Major League Baseball Stadium» Increased following & engagement across all Social Media sites

Piehead Productions is a Full Service Integrated Modern Marketing Agency.• Ran CPI Twitter & Facebook Campaign for start-up App, Fetch• Edited online commercials using Adobe Premiere and Final Cut Pro• Production Assistant for shoots in Massachusetts, New Hampshire & Louisiana• Brainstormed and presented ideas to be used in upcoming online ad campaigns• Converted digital media to correct formats to be used for editing or final designs• Drafted shot lists and scripts for 2 stop-motion videos for Community Coffee• Social Media Management - Facebook, Twitter, YouTube, Pinterest, CMS, Hootsuite, Vine• IT support for Portsmouth Office - eMail Administrator, Integration of Asana with Salesforce, Box, HipChat, Smartsheet, Basecamp and Zapier

• On-site, quick-response troubleshooting / repair• Audio / Visual Support• Re-Imaging Operating Systems and troubleshooting software• Computer Hardware installation and replacement

• Search Engine Optimization• Social Media Management• Kept track of client's credits & debts• Filed and sent sensitive paperwork to the UK Government