Tyler Ware Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Washington, Dc, Us

Experience with Robotic tools such as Blue Prism, Automation Anywhere & UI Path Partner with functional leads to manage process performance improvement through Lean initiatives by applying business process re-engineering methodologies and tools.Act as a bridge between Business, Technology, and other business units in the organization.Work with multiple other business units for signoff (from Business, Risk, and other counterparts)Responsible for developing, managing, and maintaining process diagrams and process definition documents in order to gather the necessary information for requirements analysis.

Washington, Dc, Us

Maintain and manage various SharePoint sites Dept. of Labor. Additional responsibilities include SharePoint help desk support. Manage and maintain multiple 2013 SharePoint sites.Writing workflows in SharePointDesign, develop, test, and deploy SharePoint-based applications and workflows based on business requirements. Validate performance by developing and conducting tests and completing bug fixesManage customer relationships by communicating standards and frameworks; answering questions; resolving concerns and issuesParticipate in status meetings on progress, priorities, issues, performance issues, and future work.Created SOP manuals for all projects including user support guides.

Washington, Dc, Us

Procurement lead for Federal mobile device contract & auditing Lead inventory manager for OCFO equipment including but not limited to (Laptops, Desktops, Monitors, Cell Phones, RSA tokens, and other technical items)Ensure accurate product inventory for OCFO and OCIO audits Maintain & Manage inventory tracking system for business operationsoptimize inventory control proceduresInspecting the levels of business supplies Conduct daily analyses to forecast potential inventory issuesReport on inventory activities and variancesAssess new inventory to ensure it is ready for dispersalDevelop and implement inventory control procedures and best practices

Washington, Dc, Us

Successfully managed a demanding workload in responding to telephone calls and e- mails.Consistently provided superior quality, timely problem-solving to callers and e-mailers.Provided daily technical support for email, network connectivity, peripheral equipment, and systemmaintenance.Deployed, maintained and operated numerous devices such as PCs, data projectors, iPads,smartphones, and sound systems.Maintain network facilities in individual machines, such as drivers and setting of personal computersas well as printersManaged financial systems & financial payments including ACH, Credit Card and wire paymentsMaintain network servers such as file servers, VPN gateways, and intrusion detection systemsAdminister servers, desktop computers, printers, routers, switches, firewalls, phones, personal digitalassistants, smartphones, software deployment, security updates and patchesRespond to staff questions and requests for assistance with technology related issues.Installing new computers for new or existing staff as well as assisting with staff moves andreconnection of computer equipment.Providing written documentation and/or How-To's

Washington, District Of Columbia, Us

Supervised scheduling on IT Help Desk, and responded to escalated calls and priority tickets on daily basisAdministered IT services such as specialized hardware, and software procurement, internal and external web & VPN internet and intranet services, & special projects database server.Collaborate within a dynamic team environment & Participate in impactful internal initiatives.Worked closely with clients to analyze IT system requirements, clients information technology needsand their resources in order to plan IT projects and fulfill clients expectationsDeveloped IT system specifications after evaluating customer's nature of work and business volumeSolved clients IT issues - Determined changes, recommended quality software, projectedmodifications of software, hardware and networkingAssumed responsibility of desktop support issues in a Windows/Oracle environment for 1,000 + endusers with minimal supervisionConsulted with clients on equipment and software procurement and requisitions.Developed and recommended IT solutions for business workflow improvement.

Buffalo, New York, Us

Personal banker for the M&T Bank Corporation, handling front line customer service.Responsible for setting up accounts for new customers, maintaining and growing relationships withcurrent clients.Conducted financial reviews of accounts and made recommendationsProcessed ACH payments, reversals and credit card and debit card phone, in person and digitalpayments.Expanding and growing revenue for the region.Dealing hands on with customer needs and establishing and creating relationships with smallAssist with company inventories

Assist in researching and developing market trends and identifying target market/clientele.Develop relevant sales and marketing collateral for customers.Create and edit appealing and interesting blog posts for company website.Assist the company owner and Director of Business Development with day-to-day business needs.Receive and make calls to buyers, customers, business partners, and other related individuals.Assist in the selection of fabrics from national and international vendors.Assist in completing expense reports and booking travel plans.Sales, marketing, social media, advertising, brand development, publicRelations and publishing experience working on fashion, retail and lifestyle accounts.

Bachelor Of Science - Bs, Information Technology

Master Of Science - Ms, Information Technology