Create Tickets Deploy Computers

• Deploying computers • Installing software Updates• Removing Viruses and Malware• Make Calls to distributors to get replacement parts • Escalating issues with higher support• Password Resets • Perform Firmware updates to printers• Updating blackberry 10 devices

• Worked on team to deploy computer images • Tracked user calls for resolution and escalation through Cherwell• Installed computers in a new lab and Removed computers from old labs • Provided front line support for Window 7 and MAC OS Computers • Removed viruses from computers • Managing Student Accounts • Made Calls to distributors to get replacement parts • Provided in-house technical assistance to over 1,000 users, by phone, email, in-person.• Engaged… Show more • Worked on team to deploy computer images • Tracked user calls for resolution and escalation through Cherwell• Installed computers in a new lab and Removed computers from old labs • Provided front line support for Window 7 and MAC OS Computers • Removed viruses from computers • Managing Student Accounts • Made Calls to distributors to get replacement parts • Provided in-house technical assistance to over 1,000 users, by phone, email, in-person.• Engaged customers, ensuring they were provided with the best solutions• Re-installed Windows on staff computers • Took back of up staff computers using Ghost Explorer • Escalating and documenting issues as they arise with network support staff and other support groups Show less