- Complies with orders, signals, railroad rules and regulations related to safety, operations and the Federal Railroad Administration.- Interfaces with customers to provide tailored services to ensure customer needs and satisfaction.- Prepares and completes required forms to accurately capture and repot work accomplished.- Utilizes knowledge of rules and regulations to bolster safe and efficient environment for all employees.

In this role, I managed personnel and workload while promoting continuous learning by being a hands-on leader and learner. I handled every facet of apartment maintenance to include: HVAC, electrical, plumbing, appliance and general repair, as well as snow removal and groundskeeping. I have great passion for troubleshooting and correcting discrepancies of any kind. Maintaining safety while providing outstanding customer service and support is always a priority and every day is a chance to learn and improve!

- Administered DoD Official Mail Program for the Ninth Air Force (Air Forces Central.) Analyzed, composed, and enforced guidance affecting operations and training supporting 65,000 members.- Advised on program-specific best practices by continuously coaching and mentoring Senior Leadership, Postal Officers, Air Force Post Office Postmasters, and Postal Clerks to aid sustainment of effective operations.- Scrutinized 2,000+ reports, referenced federal laws and Department of Defense regulations to identify negative trends and communicate findings to appropriate authorities ensuring program integrity.

- Supervised team, provided technical training and quality control oversight to accomplish 300 short and long-term objectives.- Handled internal and external agency classified documents, met operational security standards while processing and disseminating.- Prioritized and delegated agency’s critical tasks to teams in a timely manner while providing support to 116 team members.

- Managed three offices, exploited diversity of 16 individuals to construct an inclusive and efficient operation.- Managed delivery routes and government vehicle maintenance.- Led customer service training sessions, empowered members to think critically and identify areas for improvement.- Trusted leader, created innovative hardware solutions to overcome software limitations and improve inefficient processes.

- Hand-selected shift lead, entrusted to provide safe and efficient maintenance of multi-million-dollar aircraft.- Responsible for validating, inspecting, and documenting team’s actions in accordance with technical data.- Develop team's ability to analyze and understand electrical schematics and diagrams to pinpoint component failures.- Certified Air Force Trainer, worked side-by-side with new members to institute successful habits and work ethic.- Strictly adhered to work center standards to create an environment promoting safety first, last, and always.