Division Lead- Sales
Hanover, Md, Us
I was promoted to the Division Lead in 2014 to provide daily oversight of sales team’s performance around business development and sales activity. Within this role, I directed adoption of Government and Network Services division strategy in the Nashville market, overseeing account planning and relationship building with key stakeholders to promote staffing, professional, and managed service offerings. My achievements include: • Coached account managers and recruiters in carrying out market plan to generate millions of dollars in annual revenue; led teams in capturing tens of thousands of dollars in weekly spread, representing millions in annual gross profit.• Mentored and trained team members through a “tell, show, observe, and verify” coaching model to correct skill gaps and expand overall team capabilities. Provided feedback and identified areas for improvement as needed.• Built and cultivated strong relationships/partnerships with IT executive, procurement personnel, and human resources leaders for public and private companies, working to expand contract services with new and existing accounts.• Provided post-delivery account support, including leading weekly customer satisfaction reviews, handling escalated customer service issues, and coordinating invoice needs.