Tyler W. Email & Phone Number

Lehi, Ut, Us

Provo, Utah, United States

Salt Lake City, Utah, United States

• Helped build and scale self-serve offering increasing sales by 24% YoY.• Built email & text drip campaigns across the customer experience resulting in 2% increase in sales conversion rate and 14% increase in customer retention.

Lehi, Utah, United States

• Designed and implemented comprehensive training programs that equipped customer service teams with the skills needed to deliver exceptional customer experiences.• Created and maintained a robust knowledge base and training content repository, providing teams with easy access to the latest customer insights, tools, and resources.• Engaged with senior leadership and key stakeholders to communicate the impact of enablement initiatives on customer experience and business outcomes.

• Retained and renewed 1.4 million in ARR.• Expanded book of business via up-sell opportunities equating 150k YoY.• Directed account strategy and growth through cross-functional initiatives.

Melbourne, Australia

• Closed 200k in sales via cross-sell and up-sell opportunities.• Managed renewal cycle for all Australian accounts.• Expanded book of business by 320% in one year.• Helped hire and train CS team members.• Drove cross-functional initiatives between sales, fulfillment, product and customer success teams.

Silicon Slopes

• Managed strategic accounts equating to 2.4 million in ARR.• Identified and executed new products across the existing customer base.• Helped drive product value to increase customer renewals.• Prepared and lead executive and quarterly business reviews.• Created a streamlined dashboard to manage key metrics across accounts.

Provo, Utah, United States

• Helped grow and retain Podium's customer base from 250 locations to over 10,000 locations.• Interviewed potential CSM candidates.• Trained new CSM's on processes and procedures.• Managed 2,000 SMB accounts while keeping churn sub 2%.