Playing a pivotal role in shaping the strategic direction of the organization, I work collaboratively with our leaders and teams to drive execution and growth while maintaining our amazing culture. I work to bring strong business planning discipline, construct monitoring and feedback capabilities and advocate for data driven decision making, that maintains our unique place within the market. I have the privilege of overseeing our amazing marketing, data, digital, PMO, facilities, operations and technology talent, ensuring we balance executional effectiveness with strategic growth.

Providing strategic leadership and direct the overall activities of Information Technology, Operations, Digital Engagement, Data Analytics, Business Applications and Project Managment. Support the credit union's strategies, policies, procedures and ensure regulatory compliance.

Providing executive leadership over the bank’s combination of operational departments, technology staff and functions, project management resources, technology vendors, bank and systems consultants, and service providers, ensuring they are aligned to execute effectively on the bank’s strategic priorities. Ensuring Northway's strategic capabilities support a desired risk tolerance, desired customer experience, and enables cost effective operations. Collaborating with business line leadership and management on implementing and utilizing a combination of people, process and systems which enable customer-oriented products and services. Working to institute a culture of continuous improvement throughout the bank. Oversight over operational functions including deposit services, loan services, exception processing and electronic banking. Working to baseline operational standards and metrics. Focusing the bank on digital banking capabilities, working to develop the next phase of operational efficiency, digital engagement and ensuring that the cultural of Northway community banking is maintained through the change. The concept of digital extends not only from the customer interaction points, but all the way through to how we interact with each other and our partners.Acting as the executive liaison with the bank’s core vendor, major application providers, and infrastructure support resources. Establishing a culture of practical project portfolio management and discipline in business systems analysis. Collaborating with risk management leadership to execute appropriate information and cybersecurity controls across the enterprise. Assisting in ensuring that the Bank is in compliance with local, state, and federal regulations.

Reorganized IT infrastructure, digital and application support personnel to achieve reliable, high-performing operations and implemented improved systems utilization. Established more effective PMOfunction, streamlined project initiation process and developed sponsorship training program. Led theimplementation of project portfolio management capability and integrated it into the IT SteeringCommittee structure.After taking ownership of all technology vendor relationships, renegotiated the bank’s core vendorrelationship contract to bring enhanced digital capabilities and better professional services engagement,consolidating applications into cloud hosted variants and aligned business line leadership at bothorganizations into working groups. Developed multi-year strategy to continuously improve relationshipover the life of the agreement. This has led to engagement at lower levels within the organization and amore fully integrated dialogue with processing services leaders at the vendor.

Responsible for improving and maintaining the bank's strategic technology capabilities and building a platform for rapidly improving internal and external service delivery, quality, efficiency and product sets.Enabled the strategic turnaround of a struggling technology division, creating a class leading IT operations and IT risk management organization. Established and executed a 3 year strategic IT plan, transforming infrastructure and technology architecture, risk management practices and service levels. Established IT governance framework, vendor support network, policies, procedures and vision. Achieved stabilization of IT operations, improved maturity of existing team, dramatically improved service levels, while simultaneously improving risk posture by a factor of 3:1.Led the organization’s adoption FFIEC cybersecurity assessment tool and re-established IT operations NIST framework compliance. Adopted elements of additional frameworks including CIS and SANS Top 20 to ensure a blended approach. Created a track record of progressive risk posture improvement, while accounting for effects to business operations, ensuring improved business results during and after implementation. Led the adoption of countless IT risk management frameworks and guidelines including infrastructure management, change, patch and lifecycle management programs. Led the organization’s adoption of various class leading security controls including automated patching, asset management, vulnerability management, Cisco ASA Firesight layer 7 protection, vBlock infrastructure resilience, Varonis least privilege / cloud security management, Office365 layered security compliance, adoption of ML anti-phishing detection tools, ESET and Sage nPoint end-point security. Established incident response framework and toolsets including a forensic investigation program, alert triage, escalation and coverage assessments.

Responsible for improving and maintaining the bank's strategic capabilities. Leading a team of 12 information technology professionals.•Established staff coaching program, creating a results oriented environment.•Created multi-page dashboard that is used to communicate to the board progress on the company’s three year strategic plan.•Project champion for loan origination system conversion, including legal review, testing, training, working with third-party vendor to overcome implementation challenges at each phase.•Negotiated 3-year Microsoft Enterprise Agreement for all in-production Microsoft technologies, including Windows Server Technologies, Sharepoint and the System Center Suite.•Selected and implemented industry leading Vidyo video conferencing solution, implementing desktop, mobile, small conference and broadcast video communications capabilities.•Worked with SVP-Facilities and team to plan and oversee implementation of all technologies needs for new 50,000 square feet, 5-Story Corporate Headquarters, including conference room automation systems, wired and wireless infrastructure and video conferencing capabilities.•Renegotiated Cisco Smartnet contract reducing annual costs by 33% and switching to a sparing model for network device replacement at remote sites.•Renegotiated telecommunications contract increasing remote site bandwidth 500-1,000%, primary internet connectivity bandwidth by 100%, and secondary site bandwidth by 300%, while maintaining current cost structure.•Worked with Client Technology Manager to implement support escalation process for all major ticket types. •Established lifecycle replacement schedules for all major client, application and infrastructure technologies.•Renegotiated disaster recovery contracts establishing appropriate system coverage and high-speed remote site connectivity.•Created an IT Risk Assessment covering all aspects of the IT function.

Manage the vendor relationship for the core processing system and associated products/services. Supervise a team of 5 subject matter experts for the bank’s major applications, including CRM , imaging , account opening, teller automation, lending automation, and web development. Provide project management and business analysis expertise as an integral member of the bank’s Project Committee, Fee Committee, IT Steering Committee, and Business Continuity Committee.

Leader of corporate level relationship management initiative. Responsible for selecting and leading a team to implement a multi-line-of-business CRM solution. Lead multiple projects including upgrades of core processing, document imaging, and operational process improvement. Received numerous awards including a Chairman’s award for work on implementing a warehouse lending line of credit process.

Established a department to support the multiple business line applications in use at the bank. Hired and trained staff to provide 2nd level support to end-users and work with vendors to execute upgrades and resolve complex problems.

Provided analysis and technology support for home equity lending process improvement initiative. Supported SVP of Operations in two upgrades of the bank’s core processing system. Supported VP of Account Services with implementation of Fiserv CBS Desktop branch automation software.

Participated in bank wide project teams and training classes with an emphasis on analysis. Participated in ABA sponsored banking simulation, BankExec. While attending the program, performed functional role of a business analyst within the mortgage division’s operational technology department.

Leveraged information systems experience to streamline operations. Supported a 20 user network in Windows 2000 Client/Server architecture. Coordinated technology support for two office relocations within this time frame, including network design, telephony and internet connectivity. Implemented secure instant-messaging as a way to provide flexibility in a high-pressure sales environment.