Tyler Whitten Email & Phone Number

Brookline, Massachusetts, US

London, GB

London, GB

Norrköping, SE

• Serve as group mentor for customer success team

Norrköping, SE

• Providing customers with a successful onboarding experience
• Drive growth through supporting projects, identifying opportunity, and consulting customers in data reporting

Norrköping, SE

• Achieved deadlines by coordinating with IT, design, product, and other departments to deliver complex projects.
• Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities.

London, England, GB

• Created an in-depth IT training PowerPoint for the Client Support team, which led to improvements in new team member training and orientation.
• Served as the team’s first point of contact by managing at least 100 requests per month; managed the client’s timeline of expected fulfillment and provided knowledge regarding audit reports (SOC, PenTests, etc.).
• Actively participated in the merger of Towers Watson and Willis by facilitating integration training activities.
• Made process improvements by guaranteeing content accuracy and implementing functionality upgrades to improve the efficiency of the team’s knowledge base and request form, ultimately replacing an expensive subscription.
• Facilitated the production of monthly productivity reports to the Chief Information Security Officer (CISO), which were used in his communication with the executive leadership.

Philadelphia, Pennsylvania, US

• Supervised 25 unionized personnel regarding production and production forecasting, staffing levels, quality and cost control, safety and cleanliness, and employee training.
• Demonstrated a high level of professionalism and problem solving ability when supervising a unionized workforce.
• Never received an organized labor grievance filing.
• Employed beyond the co-op period at the request of Aramark and exhibited time management skills by sufficiently managing a full-time student schedule and part-time work schedule.

• Created, executed, and managed a marketing plan to grow the social media audience. The following increases were achieved: Facebook: 15%; Twitter: 8%; profile visits: 23%; tweet impressions: 60%.
• Mentored and taught golf and the nine core values to 8-12 youth program participants (5-12 years).

Bachelor Of Science (B.S.), Business Intelligence & Analytics

Bachelor Of Science (B.S.), Sports Marketing