Tyler Garcia Email & Phone Number

Anaheim, California, United States

Anaheim, California, United States

• Ensured adequate day-of and next-day staffing for Disneyland Resort Merchandise.
• Collaborate with shift leaders in different areas to guarantee their staffing needs are met.
• Contact employees to give them up-to-date information regarding their schedules.
• Perform shift trades and adjustments on behalf of management.
• Process and cover shifts when inputting call ins from employees.
• Utilize various scheduling software including Group Employee Management Software (GEMS), Cast Deployment System (CDS), and MyTime.

• Worked as a trainer for incoming cast members to Fantasyland Retail.
• Ensured all trainees were confident and comfortable with all of the responsibilities of a retail cast member, such as cash handling, operating the POS system, and guest interaction by using strong written and verbal.
• Used excellent knowledge of the Disney Resort to tour incoming cast of all backstage and onstage facilities.
• Worked with salaried leadership team and working leads to schedule new hire check-ins, as well as on the job experience in a way that would best support the daily operations.
• Maintained flexibility of work schedule to guarantee availability for training new cast should the need arise.

• ·Assisted young guests visiting Disneyland in creating magical memories and personalized experiences through sales of 20–45-minute Princess and Knight makeovers, using expert knowledge of pricing and excellent.
• Utilize operational guest service experience and guest service skills.
• Handled confidential information such as guests’ billing information, phone numbers, and information pertaining to high profile guests.

• ·Assisted guests through sales services, knowledge of inventory, and painting personalized ornaments with trademarked artwork and calligraphy that creates a memorable item for them to take home. Used decision making.
• Assisted in the early stages of ensuring the Plaza Point Holiday Shop was brought up to a similar standard of the Castle Holiday Shoppe by providing feedback and supporting the management team.

• Partnered with salaried leaders and other trainers across all lines of business to implement a new story telling and inclusive immersion experience in the Fantasyland area.
• Worked with co trainers to create safe and welcoming environment to encourage play in other cast members across all departments.
• Served as an example cast member of what an ideal immersive cast member should act as in Fantasyland.
• Worked as part of the original team of facilitators to implement the Aurora’s Faire program into Fantasyland before similar programs are rolled out into the rest of the Disneyland Resort.
• Maintained a high level of confidentiality when handling sensitive information for the project.
• Used excellent problem solving and conflict resolution skills to handle cast members who are disinterested in or scared of play.

Master Of Fine Arts - Mfa, Theatre/Theater

Bachelor'S Degree, Drama And Dramatics/Theatre Arts, General, 3.5

Activities and Societies: Honors in Directing Core Ensemble Member - Brown Bag Theatre Co Ensemble Member - Brick Theatre Co Ensemble.