Ty A. Email & Phone Number

Help technology companies monetize and scale innovation while delighting customers.

Dawsonville, Georgia, Us

• Software development lifecycle (SDLC)• Product & DevOps - product lifecycle management (PLM)• Product Development• Product Strategy• Pricing & Packaging Strategy• Roadmap Development• Product Market Fit

Charlotte, Nc, Us

Waltham, Ma, Us

Louisville, Co, Us

Led the Product Management team of seven Product Managers and Designers for the Healthcare credentialing platform, overseeing the complete product lifecycle, end-to-end roadmap ownership and product strategies. Developed an integrated mobile app and kiosk solution, enabling contact-free check-in for vendors and visitors in health systems.- The kiosk earned the 2022 MedTech Breakthrough Award and yielded over $1 million in additional revenue in less than a year.- Reduced customer processing time from 4-5 days to under 6 hours.- Instilled a transformation mindset that empowered technology teams to experiment, rapidly prototype, and use data to enhance the platform while delighting customers.- Increased revenue by $25M with a new program including product enhancements.

Louisville, Co, Us

Atlanta, Georgia, Us

Led product development for FieldEdge's flagship field service management platform tailored to SMBs. Integrated mobile credit card payments for on-site processing by technicians and introduced consumer financing options.- Instituted a team framework that empowers each Product Manager to champion specific platform areas, serve as subject matter experts and evangelize product benefits with stakeholders and customers.- Increased Net Promoter Score (NPS) by 20 points while driving mobile payments 107%.

Atlanta, Ga, Us

Played a pivotal role in driving the digital transformation of the RentPath platform. Led a team of product managers and designers through the shift from waterfall to agile software development. Furthermore, helped orchestrate the seamless transition of a print-based business into a fully digital solution, resulting in enhanced customer acquisition, increased revenue, and an improved customer experience.- Led a team of Product Managers and Designers, resulting in goal-aligned roadmaps and a user-friendly, visually appealing experience confirmed by customer feedback and A/B testing.- Created a location-based listing algorithm and local-targeted solution, resulting in $30-40 million in new digital revenue.- Conducted numerous Design Sprints to kickstart the development of an automation platform for engaging with consumers through email and SMS.

Product development responsibilities encompassed software development, technology assessment, architecture design, interface development, usability enhancement, and P&L and ROI analysis. Successfully designed and tested SaaS-based products for OfficeMax and PC Mall.

Atlanta, Georgia, Us

Revamped EarthLink's Usability department to enhance user experience (UX), overseeing five UX Scientists and three Development Engineers. Managed budgets for two state-of-the-art Usability Labs in Atlanta and Los Angeles.- Spearheaded a cross-functional initiative, elevating customer satisfaction scores and boosting product usage by over 48% across the entire user base.- Served on the advisory board for Georgia Tech's Department of Interactive and Intelligent Computing, ensuring EarthLink's access to the latest user experience research.

Atlanta, Georgia, Us

Managed EarthLink's primary service, serving 3.5+ million subscribers, and implemented operational metrics and P&L financial controls to improve customer satisfaction.- Led a team of five product managers that oversaw a product line that generated $500+ million revenue with a 75% gross margin.- Achieved J.D. Power and Associates award for top customer satisfaction in 2002 and the Readers' Choice Award from PC Magazine in 2003."

Responsible for the overall growth, channel development and product management of broadband alternatives, including Internet access via satellite and fixed wireless.- Grew EarthLink’s satellite service to 15,000+ subscribers in a little over six months, including the acquisition and integration of Pegasus Communications’s subscribers. - Successfully launched a two-market fixed wireless trial in Atlanta and Los Angeles.