Tyler Ann Williams Email & Phone Number

Logan, Utah, United States

• Trained new and seasoned customer service representatives (CSR), ultimately ranking among the top CSRs in the company• Defused escalated customers through clear communication and compassion while maintaining company policies • Audited daily, weekly, and monthly reports, averaging a 100% completion for each • Managed a customer base of 7,000+ accounts with an average satisfaction rate of 81%• Collaborated with other company leaders, increasing efficiency as well as employee engagement and performance

Logan, Utah, United States

Alpine, Utah, United States

• Implemented innovative solutions to help students rise from being below educational expectations to obtaining success in their expected level of learning• Discerned the unique and often overwhelming needs of students with minimal verbiage through detailed observation while remaining calm and patient• Documented confidential student information, leading to improved social, emotional, behavioral, and educational skills

Alpine, Utah, United States

• Aided children in their regular classrooms to help with social interactions with their peers• Applied patience in the role while helping the students feel secure and supported in their education• Documented confidential student information, leading to improved social, emotional, behavioral, and educational skills• Worked for four months prior to leaving for Spain to serve as a missionary

Bachelor Of Science - Bs, Management: Human Resource Management Emphasis, 3.83/4.0 Honors: Magna Cum Laude

General Studies (Full-Time)