Contracted via Apex Systems

Collaborated and remixed content with multi-genre artists like pop producer Aloor, for dance · producers MiNDTRiX, and more while being aware of deadlines. Produced, Mixed, and Mastered songs for CHANSNIGHTOUT, Bobby Burns, etc. Utilized experiential knowledge to create teaser videos, album art, and other visual content via Adobe. Networked with a community of artists, labels, and media representatives to reinforce the brand. Utilized workflow, network, and music theory experience to quickly compose songs, attain feedback and provide a finished product for the public. Experience with web design and UI/UX design using third parties like Square Space & Go Daddy. Managed cathedral size spatial audio during performances, meetings, podcasts, and religious sermons; ensured proper levels during pre-and-post-production of recordings. Performed in-depth public beta testing for Ableton Live 9 - 11. Performed Sound Design for audio tracks, sample library collection, and for resale to other music production entities. Developed audience growth strategies with musical publication releases featuring on tv, social media, and other platforms.

Spearheaded the introduction of Qase.io TCM tool to lead and manage a test team towards organizing & reporting testing progress for sprints.Used Teams to host efficient and business requirements scrums, driving towards agreed upon scope and outcomes for developers and QA.Introduced Atlassian JIRA to ensure standard tooling that track software bugs, enhancements, and prioritization of 211 outstanding issues.Delivered presentation with Product Management using Power BI and Qase data visualization tools to validate software quality for a web-app.Utilized Charles Proxy and Postman to perform load testing, discovering load-time failures, capturing HAR/json files and load data to debug.Performed SQL testing on LAMP Stack web-application using MySQL database, to locate data inaccuracies for crucial features.Adhered to industry standards to develop, communicate, and implement QA strategies to ensure testing coverage during concurrent projects.Leveraged Slack and Zoom to Conduct and lead live operations testing as new feature releases with internal and 3rd party vendor QA testers.

Executed comprehensive testing efforts as Sr. Software Quality Assurance Engineer for professional and consumer audio software (Logic Pro/Logic Pro for iPad) and video software (Final Cut Pro/Final Cut Pro for iPad) products and other Apple products. Collaborated closely with cross-functional teams to guide the development of high-quality products, leveraging expertise in professional audio, DAWs, audio plug-ins (VST, AU, AAX), music production/audio post-production, black box, regression, release, stress, and negative testing methodologies to uncover and resolve critical bugs, ensuring seamless user experiences for millions of users worldwide. Provided mentorship to multiple peers, sharing knowledge to accelerate effective career transitions. Uncovered and resolved multiple high priority bugs on both new and existing software to ensure functionality, achieving consistent resolution for multiple high priority bugs in pre and post release software development lifecycle. Produced QA videos for software bugs, UI/UX workflow videos, and user study videos, streamlining software design feedback and yielding software improvements.

Senior Technical Support SpecialistPerformed comprehensive IT support for Apple and 3rd party software and hardware, including Logic Pro X, Final Cut Pro, recording software, AndroidOS, iOS, Windows, and macOS/Macs. Collaborated closely with cross-functional teams to identify and resolve critical incidents, problems, and changes. Systematized active listening, deductive critical thinking, and negotiating an effective resolution efficiently. Quantified and distilled technical information so that non-technical parties can understand.Leveraged expertise in knowledge base management, incident management, problem management, change management, bug tracking, ticket tracking, SOPs, SOWs, order tracking, documentation, and other IT support methodologies to improve customer satisfaction and productivity. Tracked and reported on key metrics, including Liquidated Adjusted AHT , Slashed AHT , CSAT (95% - 98%), and IR (95% - 98%). Documented 100k+ IT tickets for customer technical needs, resolving 95.45% of issues with 100% CSAT in the Q2 ’17 — Q3 ’22 FYs. Performed Siri defect debugging during Q2/Q3/Q4 ’19 quality control initiative, as well as 3+ years of functional testing for internal Support/CRM app, documenting and reporting critical pre-release software regressions for debugging.

Hardware Engineering/Pro Workflow CE (Rotational Program)Performance Test Engineer CE - Jr. Pro Audio Workflow Expert Spearheaded pro audio software testing and workflow development at Apple, creating the first Ableton Live QA test for Pro Workflow. collaborating closely with cross-functional Apple HWE teams, Avid Pro Tools teams, Ableton Live QA teams and more third party audio teams to ensure high-quality products. Collaborated closely with external teams to guide the development of high-quality products within the M1/M2 ecosystem, leveraging expertise in professional audio, DAWs, audio plug-ins (VST, AU, AAX), music production/audio post-production, black box, regression, release, stress, and negative testing, manual testing, and automated testing methodologies to uncover and resolve critical bugs, ensuring seamless user experiences for millions of users worldwide. Utilized smoke, sanity, device crash, performance logging, tracing, and workload testing methodologies to debug pre-release Macs, reporting critical bugs that impact the SoC performance, and streamline QA processes. Presented keynotes and technical reports to executive teams, and mentored junior peers.

College Technical SupportSystematized strategic active listening, deductive critical thinking, & resolved 96.7% of issues during complex situations efficiently.Processed real-time interactions with internal & external clients collecting organized technical documentation for deliverable in a court case. Devoted customer service skills to consult customers and help troubleshoot their device back to fully functioning capabilities. Solved problems efficiently while maintaining an impeccable customer experience. Developed innovative solutions to multiple customer and internal issues related to call flow using creative thinking and independent problem-solving capabilities. Applied well-rounded business diplomacy and cultivated dynamic speaking skills.

Produced, mixed and mastered short musical tracks for high quality audio tracks for digital streaming platforms like Apple Music, Spotify, SoundCloud, TIDAL, and more.high-quality audio tracks for digital streaming platforms, leveraging experience in the music industry and expertise in pro audio software and hardware. Developed innovative solutions and Statement of Procedure (SOP) for UI/UX and Audio content plans based upon how EDM producers approach the international music industry using web platforms to improve UI/UX and audio content, resulting in a 30% increase in website traffic and a 24% boost in key technical report data. Utilized strategic marketing communications plan to build the Dubzoo platform on the commercial media market and gain local market traction. Led development of audience growth strategies through cross-platform collaborations.