Tyler Bond Email & Phone Number

New York, NY, US

San Francisco, California, US

- Build target audience queries for all Uber For Business (U4B) Global CRM campaigns- Manage data ops team responsible for U4B master data pipelines and ETL- Designed customer lifecycle segmentation, Tableau self-serve audience targeting dashboard, and deep dive analyses to uncover audience insights and drive towards $100 million in Uber for Business revenue

New York, NY, US

- Performed statistical reads and deep-dives on targeted marketing campaigns for Self-Directed Investing acquisition, engagement, and deepening across channels such as email, paid search, owned media, and ATM to understand A/B test performance, incrementality, profitability, and insights to inform marketing strategy decisions- Built end-to-end KPI.

New York, NY, US

- Analyzed customer churn, attrition, and outflows to competitor brokerage firms to understand the impact of an industry-wide shift to a commission-free trade model- Owned and produced reporting on You Invest Trade (now Self-Directed Investing) product and customer base to inform the business on KPIs such as total and new accounts, customers, investment.

Columbus, Ohio, US

• Key member of Customer Marketing team driving significant incremental sales for $7.4 billion global retailer
• Engaged with cross functional teams including Marketing, Finance, and Merchandising to create customer health reports and develop retention strategies for executive leadership and for earnings calls with investors
• Built a report in R to track segment performance, repurchase history, and basket distribution for competitive retail tests
• Owned process for appending points for Angel Credit Card reward program responsible for $77 million in sales
• Wrote VBA scripts to automate data aggregation and reduce 90 minute weekly report process to 47 seconds
• Provided customer analysis by querying database of 500 million transactions and communicating insights to business leaders

GB

• Built a dynamic analytics dashboard utilizing pivot tables, Macros, and VBA code to capture risk threshold of 110 countries for an industry-first anti-corruption initiative at a Fortune 25 software company
• Performed analysis on a dataset of 110,000 entries in Excel, established key metrics, and created data visualizations to pinpoint top 10 highest risk countries

• Exposed new revenue opportunities by restructuring the target customer demographic
• Created an extensive customer journey map and identified key improvements in logistical, digital, and in-store operations
• Restructured VIP loyalty program to drive sales through increased customer engagement
• Collaborated with German business leaders to gain a diverse cultural awareness and enhanced global acumen

Orrville, Ohio, US

• Implemented GE’s Proficy Quality software into Pillsbury’s plant in Toledo to decrease defects and save paper costs
• Created test scripts and performed testing while collaborating with IT Plant Managers to validate methodology
• Completed process modeling and created new Excel dashboard to facilitate navigation for quality reports

• Created new website for small business, developed user interface using Wix, and trained staff members to independently make website changes
• Communicated with business leaders to match user functionality with business requirements and HIPAA compliance laws

Columbus, Ohio, US

• Managed incoming mail, drafted replies, and assisted with phone correspondence
• Documented meeting minutes for board of directors’ meetings and other tasks set by Senator Glenn

Columbus, Ohio, US

• Provide professional and courteous support by telephone to OSU students, faculty, and staff in requesting assistance of 8HELP, the IT service desk
• Utilize critical thinking skills to troubleshoot problems in computer systems, internet connectivity, user operations, software installation, email setup, and web grade book functionality

Columbus, Ohio, US

• Handle operations at a 24-hour desk and two satellite desks that serve approximately 550 residents total
• Lead the Innovation and Development Committee to design new projects and increase workplace efficiency
• Manage email and phone correspondence to ensure residents' needs are met

Bachelor Of Science (Bs), Business Administration, Management Information Systems

Gpa: 4.17, Graduated Summa Cum Laude With Honors Diploma