Tyler Brisk Email & Phone Number

Sparta Township, Nj, Us

New York City Metropolitan Area

As a Senior Key Account Owner at Hitouch Business Services, a subsidiary of Staples, Inc., I've been driving excellence since 2017, with a focus on my current role since 2017. My primary responsibility revolves around nurturing critical client relationships, with a special focus on a top-ranked academic hospital system that generates over $6 million in annual revenue. In this capacity, I've successfully led the end-to-end RFP process, securing the company's largest client to date. I've championed cross-functional collaboration by instituting bi-weekly meetings, involving warehouse, logistics, print, promotional, furniture, breakroom, and JanSan teams to synchronize the order-to-delivery lifecycle, thereby enhancing efficiency and client satisfaction. My dedication to fostering robust relationships extends to various customer departments, from procurement to accounts payable and operations. I regularly conduct account health assessments, and through frequent calls and business reviews, I ensure that key metrics are communicated effectively, further solidifying our client partnerships.My notable accomplishments are:• Strengthened relationships and extended terms with two largest clients by initiating contract renegotiations.• Reduced average payment receipt time by 8.1 business days by optimizing billing / collections procedures.• Volunteered for Philanthropy Committee; selected charitable organizations for company donations.• Achieved 21% client savings and 10% profitability boost by curating non-clinical catalog, eliminating redundancy, and highlighting high-value / high-margin products.

Saddle Brook, New Jersey, United States

As Director of Managed Print Services at Hitouch Business Services, I had the privilege of leading a regional team of 16 individuals and overseeing a nationwide subcontractor network, a role I held in 2016 and 2017. My primary focus was on delivering optimized print and service programs to our valued clients. In collaboration with industry leaders like Hewlett-Packard and XEROX, we worked diligently to create a customized strategy designed to automate our customers' print infrastructure, thus enhancing efficiency and cost-effectiveness. I also played a crucial role in coordinating the development of a proprietary software solution that provided interactive visibility into our customers' print environments. This innovation not only empowered our clients but also fostered stronger connections between customers and vendors in the print services sector.My key achievements are:• Achieved significant cost savings by reducing YoY printing and paper costs by 31% for largest MPS customer.• Facilitated attainment of Gold LEED (Leadership in Energy and Environmental Design) certification.

Saddle Brook, New Jersey, United States

Throughout my tenure as a Senior Project Manager at Hitouch Business Services, a subsidiary of Staples, Inc., and Sustainable Move Solutions from 2014 to 2016, I demonstrated my strong leadership and project management skills in diverse environments. Notably, I successfully facilitated walkthroughs of 15 major New York City hospitals in collaboration with the NYC Joint Commission. This collaborative effort laid the essential groundwork for the implementation of desktop delivery solutions for a wide range of products, encompassing both clinical and non-clinical items. My commitment to detail extended to documenting all costs and expenditures related to our services, and I took pride in generating comprehensive reports covering all aspects of our shredding operations. This dedication to excellence and efficiency contributed significantly to the success of these projects.Below are some of my key contributions:• Conducted profitability analysis of nationwide Shredding business for HiTouch's Chief Operating Officer.• Ensured a smooth rollout of the new service by methodically documenting roles and processes of each team member across all facets of managed print service division.

Kansas City, Missouri Area

As a Lead Project Manager at Hitouch Business Services, a subsidiary of Staples, Inc., I undertook a multifaceted role from 2012 to 2014, characterized by my expertise in project development and management. I skillfully crafted a comprehensive proposal that encompassed layout design, cost estimation within stringent budgets, installation testing, and the allocation of time and resources for a complex government move. My leadership extended to tactical development initiatives, where I orchestrated the creation of a transportation plan while effectively managing a $1.1 million budget. I maintained a keen focus on project progress by generating meticulous reports for both internal staff and external partners. Furthermore, I introduced a Radio-frequency identification (RFID) system to track classified material via electronically stored information tags, synchronizing system implementations and overseeing testing and quality assurance processes. As a relationship manager, I coordinated internal teams to ensure consistent project plan communications and tactical positioning. Additionally, I administered all facets of staff management, from hiring to training, to support seamless operational success.My key successes are:• Enhanced client engagement and retention through successful project completion.• Achieved significant promotion to Supervisor of Property Tracking and Moving Crate services at the Kansas City Plant for the National Nuclear Security Administration's (NNSA) relocation.• Increased profitability, client retention, and acquired four new clients by creating detailed project plan and executing initiatives between Honeywell and United States Department of Energy.

Moonachie, New Jersey, United States