Tyler Britting Email & Phone Number

Portland, Maine, United States

Portland, Maine Area

- Maintenance of 750,000+ contact and account databases, managing and leveraging personal and financial data to support critical business strategies and data integrity - Worked with colleagues, vendors and other stakeholders to identify user information requirements, improve business processes, and educate users about the strategic use of technology- Subject matter expert and lead for all CRM-related queries and issues, investigated problems, identified solutions and recommended actions- Trained employees at all levels both onsite and remotely in the business on the use of the system, stressing best practice for proper data governance- Performed regular data analysis to pinpoint areas of improvement in sales and marketing with the goal to improve customer service, campaign effectiveness and overall ROI- Oucomes included:• Streamlined sales order entry for over 10,000 invoices with ~99% accuracy• Reduced duplicate contact records to less than 1% over 6 years• Increased efficiency for list pulling queries for marketers resulting in 90% time savings per list- Supervise numerous administrative priorities to assure smooth functioning international conference events - Worked with multiple departments and vendors to design a data classification system integrating multiple data sets to meet the changing needs of a business that encompasses 5 separate business groups and 21 different industry sectors- Research data acquisition lists for industry leads related to marketing campaigns- Data analysis on membership account usage statistics to aid sales in renewals - Collaborate with internal departments to design and produce conference books- Develop web links to proceedings content, membership account creation, invoicing, and registration-Overseeing setup, distribution, and account management of high-end market reports and memberships for various global accounts (BASF, WestRock, ExxonMobil, Kimberly-Clark, Lubrizol, etc.)

Falmouth, Maine

- Juggle numerous priorities to assure smooth functioning international conference events- Provide excellent customer service both foreign and domestic using strong communication skills- Collaborate with internal departments to design and produce conference books, develop web links to proceedings content- Market campaigns for high-end niche reports - Manage multiple databases containing 300,000 personal contact records - Writing and editing press releases for high end, niche science and technological industries- Maintenance and entry of opt-ins and unsubscribes to CRM- Cross-train with business users to provide support when needed