Tyler Britton Email & Phone Number

Washington, Dc, Us

Ashburn, Va, Us

•Coordinated Major Events while collaborating with other departments to include ticket sales, marketing, event space, and staffing, leading to successful client experiences while meeting or exceeding budget expectations.• Managed an account portfolio of the Washington Commanders’ high-spend Group Ticket clients by overseeing and executingall client package elements, including special events, hospitality, and in-game promotions.• Spearheaded Sales Strategy for Military Ticket Sales in the DMV Market for the 2023 and 2024 seasons, leading to revenuegrowth of $90k+ annually in group tickets and membership sales through aggressively acquiring an untapped client base.• Generated over $550k in ticket sales revenue, exceeding my sales goal by 150% and leading the team in Group Sales revenue.• Utilized software programs such as Unify and Archtics for ticket sales and Microsoft Dynamics CRM to accurately track and analyze ticket sales, assets, events, and other essential details.

Ashburn, Va, Us

Florence, Ky, Us

• Managed 9 Box Office Interns, developing structure, implementing processes, integrating systems, and coaching to improve performance.• Negotiated contracts with clients and vendors to meet revenue expectations or trade assets of equal or greater value, whichled to strong relationships with clients and vendors assisting on gameday.• Collaborated with each department to aid with team initiatives, such as team store, concessions, facility operations, and marketing, to help continue growing in all business areas.

Richfield, Minnesota, Us

Richfield, Minnesota, Us

Richfield, Minnesota, Us

• Protect assets of the store using CCTV, reporting incidents, safety checks, and other details• Provide a friendly customer experience • Coach employees on the key points of shrink• Assisted with processing store pick up items purchased online

Cincinnati, Ohio, Us

• Help guide guests to their proper seats• Provide excellent customer service• Manage access into reserved areas of the ballpark• Perform other game-day duties as needed

Kutztown, Pennsylvania, Us

• Worked with Living Sport and Populous for Super Bowl VIP Fan Experiences.• Assisted the Digital Media Team in producing content on all social platforms (Instagram, TikTok, etc.).• Helped fans attending the Super Bowl navigate the stadium.• Insured the safety of all fans and staff by following COVID-19 procedures.

Cincinnati, Oh, Us

Florence, Ky, Us

• Partnered with five direct reports and colleagues to re-write post-orders to better organize and train staff on handling crowds, aggressive individuals, and situational obstacles, leading to better processes of de-escalation and customer complaints.• Supervised King Island Security teams in the Theme Park, Water Park, and Live Events, assisting with conflict resolution and promoting high-level customer service in a high-intensity, fast-paced environment.

Provo, Utah, Us

• Mentored, led, and managed 300 employees. Employed a relational approach to leadership to ensure the team feltrecognized and appreciated by emphasizing community and talent development.• Developed a comprehensive training matrix to track training requirements of staff and managers between 3 locations to ensure that each employee in each position had received requisite training related to their job functions.• Oversaw incident report management program, including reviewing accident reports, CCTV footage, and follow-ups with injured guests.

• Shadowed Athletic Director with daily operations of a school day and sporting events• Assisted with the development of a phone app to help get fans involved and increase attendance at all sporting events • Helped with Junior/High School sporting events before, during, and after

Master'S Of Sport Administration

Bachelor Of Science - Bs, Sports Management