Identify and monitor technical issues relating to network routers, switches, and payment devices, while troubleshooting fuel dispensers and Virtual Private Networks (VPNs). Serving as the primary point of contact between stores and field technicians, facilitating effective communication and prompt resolution of technical problems.

Facilitated communication with field technicians and classrooms experiencing technical difficulties, while providing comprehensive support at the IT help desk by assisting students, faculty, and university affiliates with a variety of technical issues involving troubleshooting and technical documentation.

Commercial broker between local and national businesses and insurance agencies. This entailed providing general insurance information and acting as the primary liaison between the multiple parties involved in dealings.

During my tenure as a Teller, I honed my organizational skills and customer retention abilities, adapting to a fast-paced environment that demanded precision. My responsibilities included assisting customers with deposits, withdrawals, and credit card inquiries, alongside meticulous transaction categorization and account balancing. This role required not only a high degree of accuracy but also the ability to ensure customer satisfaction and trust through every interaction.