Tyler S. Email & Phone Number

California, United States

San Francisco, California, Us

● Providing high-touch, white-glove support to executives, executive assistants, and staff● Scoped client solutions, identified optimal approaches, and successfully implementedthem for clients.● Assisting with office moves, upgrades, and AV deployments.● Identifying cutting-edge solutions to business problems through leveraging technology.● Solving day-to-day technical issues on Mac and Windows devices.● Administering Office 365 and Google Workspace for clients.● Leveraging Addigy and Intune to keep devices in compliance with security policies● Working with Drawbridge to get clients compliant with SEC regulations.● Training and assisting users in utilizing tools and technology to meet business needs.● Collaborate with interdepartmental teams to find the best solution for the client.● For example, learning new technology on the fly, like Qnap and Mailchimp.● Document all client information in a knowledge base called IT Glue.

San Mateo, Ca, Us

● Successfully designed and implemented a JAMF Pro environment to manage a fleet ofApple devices.● Streamlined device management processes by developing and deploying customsoftware packages, reducing deployment time by 50%.● Coordinated with cross-functional teams to ensure smooth integration of JAMF Pro withother IT systems and applications.● Conducted regular maintenance activities, such as patch management, softwareupdates, and backups, to ensure the JAMF Pro environment was always up-to-date andreliable.● Created and worked on Bash Scripts for Mac Devices to automate application anddevice upgrades, deploy apps, and query the environment.● Developed and maintained documentation for the onboarding and off-boarding process,including checklists, forms, and guidelines, which increased efficiency and reducederrors.● I have implemented software and hardware inventory management in JAMF Pro andAsset Panda ensures the accurate tracking of device assets and software installations.● Conducted remote and on-site support for end-users, minimizing downtime anddisruption to their work.● Created technical documentation in Confluence, including policies, procedures, userguides, and troubleshooting guides, ensuring accurate and up-to-date information wasavailable to end-users and IT teams.

San Mateo, California, Us

● The primary resource on JAMF and Kandji MDM solutions for macOS and the primaryresource for Intune and Jumpcloud for Windows MDM solutions. Obtained a Jamf 200Certification while employed as well.● I was solely responsible for supporting over 150 users in my helpdesk group andconsistently received exceptional reviews from that user base.● Administered Google Workspace, Okta, Slack, and Zoom for day-to-day operations● Helped onboard over 1000 employees by ensuring their laptops and peripherals wereprepped and ready to go on day one.● Created the images, blueprints, and configuration profiles for all Windows and Macdevices.● Was responsible for patch management across all machines and applications. I did thisusing Intune, Jumpcloud, JAMF, Kandji, and Drata.● Sourced multiple vendors and was able to help negotiate deals with Airtable, Jumpcloud,Kandji, and Revivin.● I researched the company's best and most cost-effective computers and equipmentduring a global supply shortage. By working with CDW to determine what was mostefficient for the company, I found multiple ways to cut down equipment costs.● I work with interdisciplinary teams to craft IT solutions for various company issues, suchas onboarding, offboarding, company-wide meetings, and large-scale events.

Sydney, New South Wales, Au

• Provide technical support to IT requests from users for all PC hardware, software and associated peripherals for all North American offices, including NYC, LA, and SF. • Maintain studio AV and VC equipment, including providing proactive maintenance, support, and training of MS teams conference rooms.• Provide guidance and technical input for Studio IT needs such as setting up project sites and other requirements as they arise• Log support calls and document their outcome to facilitate the resolution of queries.• Create Technical documentation for users to learn new software.• Setup and configure all IT equipment for a new office in Los Angeles, from nothing to finished in less than a month. • To deploy PCs and associated peripherals including new installations and redeployment of existing equipment using SCCM• Maintain the existing PCs and peripherals to standards determined by Group IT by performing upgrades, new installations and carrying out routine procedures• Assist in the compilation and maintenance of an accurate inventory of hardware and software• Maintain personal and professional development, participate in appropriate training activities, and encourage and support the team in their development and training• Administrator Office 365, Meraki Wireless devices, PaperCut print release software, JAMF, Autodesk BIM 360, and all AV items for North American Offices.

New York, Ny, Us

-Work with IT leadership in managing and maintaining a stable and secure IT infrastructure.-Act as level-three support with desktop/software issues when Senior Support and Desktop Support need assistance.-Technical support of Windows, some Linux, and MAC OS workstations.-Remote troubleshooting over phone, email, shared desktop, Citrix.-Administer and maintain Windows, Citrix and ESXi servers.-Manage and provision SAN storage hardware.-Administer backup solutions for critical hardware.-Administer SCCM servers and manage security updates and patching processes.-Familiar with networking hardware and protocols.-Proactively monitor network systems and facilities to detect service degradation and/orfailures in power, communications equipment, software, and hardware.-Administer Windows AD and Exchange environments.-Mobile and MDM platforms.-Documenting and diagramming IT environments.

Milpitas, California, Us

• Configure and manage a Microsoft System Center Configuration Manager Server for over 550 local and remote users. Maintain Macintosh devices using JAMF software.• Build and repair new machines using custom built System Center task sequences and JAMF. • Create new users and groups using Active Directory.• Responsible for supporting Active Directory, Group Policy, Office 365, Windows Server Update Services, Proxy Click visitor management software, Microsoft AX, and Papercut printer software.• Respond and Resolve up to 80 Helpdesk Tickets a week using Salesforce helpdesk software.• Devolved policies and procedures for off-boarding and on-boarding employees.• Maintained inventory using Samange and System Center Configuration Manager.• Migrated from an on-premises domain to a hybrid cloud domain• Helped implement a softphone system using Skype for Business.• Hired as a Level 2 Helpdesk and immediately promoted to Systems Administrator. • Sometimes required to work evenings and weekends, occasionally with little advanced notice.

Albuquerque, New Mexico, Us

• Hired as Student Technical Specialist and promoted to Lead IT student employee. • Work under limited supervision and direct the work of other student employees • Resolve problems on Microsoft Office, Acrobat Professional, Windows 7, 8, 10, and Macintosh OS and various application software for faculty, staff and students• Help end-users with common Windows Server environment tasks including mapping file shares, installing networked printers, helping with network connectivity issues, and solving roaming profile issues.• Troubleshoot and resolve hardware issues on computers, scanners, printers and mobile devices running Windows 7, 8, 10, Android OS, and iOS.• Deploy new computers and peripherals as needed using Microsoft System Center 2012 R2.• Assisted in Inventory tasks such as entry, deletion, and physical counts. • Helped implement of network-based print and document management system

Albuquerque, Nm, Us

• Was entrusted with confidential information such as passwords, keys, etc.• Organized and managed groups of twenty or more for large-scale projects like imaging using Ghost and updating all software by hand for over 300 computers. • Attended meetings with department directors in order to more efficiently provide service• Reasonable for maintaining twenty distributed campus printers• Troubleshot software and hardware issues and coordinated with interdepartmental IT specialists to resolve issues and projects.• Trained coworkers on how to perform a specific task or how to resolve issues.• Provided great customer service to clients in need.• Received a promotion from Level 1 to Level 3 Technical Specialist • Provided security for the computer lab and prevent theft.• Gained experience with Macintosh and Windows• Assisted clients by troubleshooting with hardware, software, printers, and projectors.

Richfield, Minnesota, Us

• Handled multiple jobs at once• Maintained & operated various inventory systems• Followed OSHA safety rules and regulations• Memorized Protocol and Guidelines

Bentonville, Arkansas, Us

• Worked as a team with over ten employees• Concerned with precision and details• Upheld a high standards for security • Used great time management skills• Met tough deadlines during busiest seasons