Tyler Burnham Email and Phone Number

Customer Interactions Pro-actively work to resolve customer issues completely and independently.Use empathy and acknowledgment with the customer to create trust and partnership. Customer SolutionsUse expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns. Apply exceptional knowledge of all Verizon operating systems, online tools and troubleshooting on all calls that require technical assistance. Communicate complex and technical answers clearly and concisely, adjusting language to facilitate customer comprehension. Take accountability for and resolves all customer issues and ensures impending solutions are effectively followed up on with customers. People and TeamworkAssigned department initiatives as needed. Relied on to serve as a role model and provides encouraging peer-to-peer coaching on an as-needed basis.

Processing check-in and check-out of guestsResolving guest issuesProviding customer services

Retaining Current CustomerHelping advance customer experiencesSelling and Upselling products and promotionsCoaching new agents