Tyler C. Email & Phone Number

Charlotte, NC, US

• Event Coordination & Management Primary Contact: Serve as the primary contact for Event Organizers, expertly managing over 125 event bookings annually that impact approximately 300,000 attendees.
• Event Support: Provide exceptional event support for National Governing Body accounts, Collegiate accounts, and youth and amateur sporting events to drive repeat business.
• Site Visits: Coordinate and conduct over 50 site visits and appointments annually for meeting planners, effectively showcasing Charlotte’s offerings and amenities.Collaboration and Partnerships
• Sports Development Team: Collaborate strategically with the Sports Development team to generate bookings for the Charlotte market, contributing to a significant increase in market share and customer retention.
• Stakeholder Relationships: Maintain and strengthen relationships between CRVA, its partners, Mecklenburg Parks and Recreation, City of Charlotte, Charlotte Sports Foundation, Charlotte Regional Business Alliance, and.
• Partners in Tourism: Engage with over 650 Partners in Tourism members as necessary and attend networking functions. Volunteer Program Management

• Develop comprehensive education programs catering to all levels of the organization's membership, encompassing curriculum development, marketing, registration, facilitator management, stakeholder relations, and.
• Contribute to program evaluation efforts, compiling key performance indicators (KPIs) and metrics to ensure adherence to standards.
• Lead the creation of educational materials and resources for use in over 4,000 SkillsUSA chapters, including the organization's member handbook and chapter recruitment campaigns.
• Direct the Delegate Program, managing a cohort of over 500 students and expanding programmatic efforts to provide enriching training and establish feedback loops with national staff, amplifying stakeholder voice.
• Conceptualize, design, and execute Pour the IndusTEA, SkillsUSA's groundbreaking career cluster-specific program, facilitating connections between 1,150 students from 30+ states and 40+ business and industry leaders.
• Co-lead the highly regarded annual Washington Leadership Training Institute, a 5-day conference hosting 500+ participants. This includes the management of the conference leadership team, educational programming, A/V.

• Orchestrated the management of virtual programming in response to the COVID-19 pandemic, encompassing student leadership development conferences. Led activities such as focus groups, brainstorming sessions.
• Successfully transitioned in-person learning programs to virtual delivery, demonstrating exceptional skills in participant and stakeholder communication, program management, facilitation, and curriculum design.
• Skillfully aligned trainings with existing educational resources and products managed by cross-functional team members, ensuring a cohesive and consistent organizational messaging approach.

• Developed impactful student programming for local chapter members, district, and state officers, positively influencing over 10,000 students annually. This encompassed comprehensive program planning, curriculum.
• Directed e-learning course chapter cohort groups throughout the academic year, providing guidance and support.
• Coached and mentored annual teams of student leaders who spearheaded state association activities, including chapter visits, workshop facilitation, public speaking engagements, and advocacy efforts.
• Skillfully facilitated trainings for groups ranging from 10 to 350 attendees.
• Coordinated and managed highly attended annual state conferences, ranging from 2,000 to 8,500 attendees.
• Acted as a pivotal liaison with hotels and meeting spaces, overseeing all aspects of food and beverage requirements, room design, and detailed Banquet Event Orders (BEOs) for conferences.

Charlotte, North Carolina Area

• Orchestrated customer engagement with Bank of America clients, ensuring impeccable satisfaction in catering and event requirements.
• Skillfully oversaw reservations spanning from intimate gatherings to large-scale events, consistently accommodating 10-350 guests per booking using the Event Management System.
• Executed orders, seamlessly managing deliveries and providing flawless on-site service to exceed client expectations.

Ocala, Florida Area

• Spearheaded facility acquisition efforts, serving as the lead manager. Responsibilities included overseeing maintenance projects, acting as the primary customer liaison for the company, and efficiently transferring.
• Conducted thorough market research and analysis to determine optimal rental rates, leading to the development of a strategic plan that increased annual revenue by $20,000.
• Evaluated the company’s online training program and leveraged technology to enhance learning experiences including the alignment of assessments. Additionally, introduced an electronic signature program to streamline.
• Led the implementation of management software and a website for the commercial property portfolio, optimizing property management processes and facilitating seamless communication with stakeholders.

Charlotte, North Carolina Area

• Developed and implemented a comprehensive service evaluation program to enhance customer service university-wide, resulting in improved satisfaction levels.
• Oversaw the generation of reports, including executive summaries and monthly revenue summaries, providing key insights to assist in university leadership facilitating data-driven decision-making.
• Collaborated closely with the Director of Operations to successfully achieve organizational goals and objectives, ensuring alignment with the university's mission and vision.

Belleview, Florida

• Coordinated with high schools to recruit volunteers at 8 annual events
• Managed the layout of events, booths, and 50-100 vendors
• Facilitated the setup and breakdown of festivals, annual Christmas parade, and business expos

Master Of Education - Med, Learning, Leadership And Organization Development

Bachelor Of Science - Bs, Hospitality Administration/Management

Activities and Societies: National Association for Catering and Events (NACE) Secretary and Collegiate Ambassador Team Tour Guide.