Create, resolve, and close tickets utilizing the Service Now platform.Document actions taken to resolve incidents.Escalate incidents to their appropriate teams.Collaborate and assist others with ticket resolution.Assist onsite technical vendors with troubleshooting.Place and track orders through 3rd party vendors.Walk non-technical users through troubleshooting.Answer inbound or outbound calls and resolve issues in a timelymanner.Assist stores with their registers, mobile devices, and back officeequipment.Assist corporate users with applications such as SAP, Citrix, and Office365.Keep up to date with business changes and participate in meetings.Take part in monthly department trainings as well as corporate trainings.Document and collaborate with the team on issues like Power Outages,EFT Skimmers, and Network issues.Support printer issues utilizing the Kyocera and Samsung printergraphical user interface.Troubleshoot and manage on-premise technical hardware like CiscoMeraki switches, Hanshow access points, Thin Clients, and EmergencyAlert Systems.Notify my direct leader of process improvements, such as adding topcall handlers to daily acknowledgments, and how to utilize MicrosoftTeams properly.Ensure critical tasks such as Power Outages, Network issues, Serverissues and Software Outages are handled with immediate urgency.

Proficiency in IT infrastructure design, implementation, and maintenanceStrong knowledge of network administration and troubleshooting (e.g., TCP/IP, DNS, DHCP, VPN, etc.)Familiarity with cybersecurity best practices, protocols, and tools (e.g., firewalls, intrusion detection/prevention systems, vulnerability scanners, etc.)Experience with cloud computing platforms and services (e.g., AWS, Azure, Google Cloud, etc.)Knowledge of virtualization technologies (e.g., VMware, Hyper-V, etc.)Experience with operating systems administration and troubleshooting (e.g., Windows, Linux, Unix, etc.)Proficiency in scripting and automation (e.g., PowerShell, Bash, Python, etc.)Understanding of data center infrastructure technologies (e.g., storage systems, backup and disaster recovery solutions, etc.)Familiarity with IT service management (ITSM) frameworks and tools (e.g., ITIL, ServiceNow, etc.)Strong problem-solving and analytical skillsExcellent communication and collaboration skills to work effectively in cross-functional teams.

Visionary leadership with the ability to inspire and motivate teamsStrong business acumen and strategic thinking skillsAbility to identify market opportunities and develop innovative products/servicesExperience in fundraising and investor relationsKnowledge of financial management, budgeting, and forecastingUnderstanding of legal and regulatory compliance requirementsExcellent communication and negotiation skillsAbility to build and maintain strong partnerships with customers, vendors, and other stakeholdersStrong problem-solving and analytical skillsAgility and adaptability to respond to changing market conditionsPassion for technology and staying up-to-date with industry trends

Proficiency in server-side programming languages such as Node.js, Python, Ruby, PHP, etc.Strong knowledge of front-end technologies including HTML, CSS, JavaScript, and their frameworks/libraries (e.g., React, Angular, Vue.js, etc.)Familiarity with database technologies and design (e.g., SQL, NoSQL, MongoDB, MySQL, PostgreSQL, etc.)Understanding of web application architecture and design patterns (e.g., MVC, RESTful APIs, microservices, etc.)Experience with version control tools such as Git and GitHubAbility to work with and integrate various third-party APIs and services (e.g., Google Maps, Stripe, Twilio, etc.)Proficiency in server administration and deployment (e.g., AWS, Azure, Heroku, etc.)Strong problem-solving and troubleshooting skillsExcellent communication and collaboration skills to work effectively in cross-functional teamsFamiliarity with agile software development methodologies (e.g., Scrum, Kanban, etc.)Passion for staying up-to-date with emerging web technologies and trends.

Strong leadership and management skillsExcellent communication and interpersonal skillsAbility to understand business needs and translate them into IT solutionsProficiency in IT infrastructure design, implementation, and maintenanceUnderstanding of network administration and security best practicesFamiliarity with cloud computing platforms and servicesKnowledge of virtualization technologiesExperience with operating systems administration and troubleshootingProficiency in scripting and automationUnderstanding of data center infrastructure technologiesFamiliarity with IT service management (ITSM) frameworks and toolsAbility to manage budgets and financial resources effectivelyStrong problem-solving and analytical skillsAbility to work effectively in cross-functional teamsFocus on delivering high-quality IT services and support to internal and external customers.