Tyler Mathews Email and Phone Number

Bank Financial Risk Management-Balance Sheet Risk Analytics-Investment Portfolio-Real Estate Capital Markets-Counterparty Credit Risk-Macroeconomic Risk-Deposit Monitoring-Interest Rate Modeling

Service Owner for Enterprise Content Management at the university responsible for implementing and supporting ECM technologies to solve business challenges.Mission: To enable the digital transformation of UT Austin through modern and secure Common Good services focused on improving business process, eliminating information silos, and reducing paper usage.-Drive innovation by identifying opportunities for improvement across campus and developing solutions using a modern toolset.-Interface with business officers to ensure services and solutions meet community standards-Partner with cross-departmental stakeholders through steering committees and governancegroups to build relationships and consensus.-Manage a team of software engineers through daily interactions, timesheet review, annual evaluations,and skills development.-Presented at EDUCAUSE 2019 Annual Conference on the university’s use of electronic signature and workflow technologies to enable digital transformation.-Facilitated implementation of IT Change Management process in the organization

Interim Document Management Service Owner responsible for technical team management, process creation, and cross-departmental collaboration.Coordinated implementation efforts between technical and business teams throughout content management, image capture, and electronic signature implementations.Managed a diverse and challenging group of stakeholders to effectively deliver products and services consistent with expectations.Increased team productivity by installing and executing Agile development practices within the Scrum framework.Engaged third party vendor and consultant groups to develop partnerships and create accountability throughout the project lifecycle. Fostered team relationships to develop trust, accountability, and overall effectiveness.Developed retirement roadmap for legacy secure message system and achieved widespread buy-in by engaging stakeholders and campus governance entities.

Key analyst on the Student Information System Replacement Project as part of the university’s Administrative Systems Modernization Program.Organized and facilitated focus groups with representatives from over 70 separate units to conduct requirements gatheringOversaw the collection and validation of more than 4,000 individual system requirementsConducted business process mapping to identify departmental practices and discover opportunities for improvementMaintained a MySQL contact database to track Subject Matter Experts throughout the projectInterfaced with colleges, school, and units at the university to identify and engage stakeholdersOrganized, booked, and coordinated 3-day Workday Student Design Partner meeting hosting over 200 representatives from 9 different colleges and universities on the University of Texas at Austin campus.

Provided full-suite support with specialization in Identity and Access Management and Web technologiesManaged a team of eight technical consultants on customer support, scheduling, and conflict resolution

Tier II technical support for faculty, staff, and students of the university on a large portfolio of services, including Microsoft Exchange, Google Apps, Electronic ID, Active Directory, and networking. Responsibilities involved 50% phone support and 50% Tier II liaison and project participation.

Contributed to the CFO Data and Analytics team efforts to deliver critical reportsReviewed and optimized Python scripts used for data scraping and report aggregationDeveloped and reviewed dashboards in Tableau and Business Objects to minimize manual reporting and improve business insights

Leveraged technology toolset to improve the global operations process at Morgan Stanley’s InvestmentBanking and Research DivisionRegularly carried highest score for call resolution and satisfaction metrics among peers